Subject: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket
From: Rosette Modiri <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Becho Davy Jaures <[email-masked]>
Date: Sat, 5 Jan 2019 04:36:35 -0700 (MST)

Hi Stephen, 

The particular buyer is claiming about wrong tickets received, the seller incorrectly shipped Man City vs Wolves tickets to buyer instead of Man City vs Burton Albion FC. There is a system note left by Brian.Nugent stating "Do Not Cancel Order, correct tickets being sent" but further he mentioned seller will not ship correct tickets. 

Could you please contact seller support for more information whether Broker UK is going to ship the correct tickets to buyer. 

Kind Regards, 
Rosette 

From: "Becho Davy Jaures" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 5 January, 2019 15:48:19 
Subject: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket 

Hi Rosette, 

With reference to TID 19663583. The buyer received incorrect ticket. He has received ticket of Man City v Wolves instead of Manchester City vs Burton Albion FC - Carabao Cup 2018-19 - Premium Seats 
And there is a working item saying that we need to reset the shipping label so that seller will not ship the correct ticket. 
Can you please contact the SS team. 
Thank you for your consideration. 

Kind Regards, 
Becho