Subject: Re: 19577866 ; Ticket Network; The Trews ; 01/02/2019 20:00 ; shipment failed
From: Shaquela Shepherd <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Sidje <[email-masked]>
Date: Fri, 4 Jan 2019 19:09:13 +0000

Hi all,

There appears to be a problem with generating shipping labels that contain Canadian addresses.

We have been coming across this issue almost every day now and have been manually creating the labels for sellers.

Label has been created and sent to seller.

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: Brian Sexton
Sent: Friday, January 4, 2019 11:47:11 AM
To: CS.NewYork
Cc: Rosette Modiri; Sidje
Subject: FW: 19577866 ; Ticket Network; The Trews ; 01/02/2019 20:00 ; shipment failed

Hi,

This buyer’s address is correct yet it’s Shipment Failed. Could someone please assist this Broker US with shipping?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 4 January 2019 16:43
To: Brian Sexton <[email-masked]>
Cc: Sidje <[email-masked]>
Subject: 19577866 ; Ticket Network; The Trews ; 01/02/2019 20:00 ; shipment failed

Hi Brian,

The shipment failed for this particular order however the buyer's address is correct and FedEx - United States International is the only option on CSL as delivery plan.

Can you please contact seller support to advise Broker US to ship the tickets manually?

Buyer's delivery address:

Jean Steward

R. Allen

4727 Elgin Avenue SE

CALGARY, AB

CANADA

T2Z 0G2

Ph# +1 (0) 2503094769

Kind Regards,

Rosette

________________________________

From: "Sidje" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 January, 2019 22:01:57
Subject: 19577866 ; Ticket Network;  The Trews ; 01/02/2019 20:00 ; shipment failed

Hi Rosette,

Buyer emailed providing his correct DA which is the same that the one updated in the system. The only option for the Dp is FedEx - United States International Priority ( the one already updated in the system ).

Buyer's DA is :

R. Allen

4727 Elgin Avenue SE

CALGARY, AB

CANADA

T2Z 0G2

Can you please ask SS team request seller to ship tix manually?

Regards,

Sidje