Subject: Case IDs with Negative Survey Responses - 03/01/2019
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Fri, 4 Jan 2019 11:51:27 +0000

Hi Rosette,

Here are some case IDs that received negative CSS score responses.

Please feel free to check these when you have the time to see if any of your agents were at fault. If an agent was at fault please coach them.

You do not need to report back to me on this, it's for your own benefit to help manage your team.

You can request more case IDs whenever you want.

Here's the link to investigate that, just change the case ID at the end of the URL;
https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=11178074

15110883
15115837
15117928
15118553
15118982
15119422
15119449
15119876
15119930
15120116
15120182
15120205
15120291
15120547
15120946
15121492
15121751
15121751
15121785
15121831
15121901
15122179
15123202
15123267
15123267
15123380
15123408
15123503
15123525
15123545
15123626
15123626
15124345
15125074
15125074
15126061
15126323
15126439
15126494
15126593
15127078
15127248

Kind regards,
Brian Sexton
Team Leader India
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