Subject: Re: 19346741 - broker US - Hootie and The Blowfish & Barenaked Ladies - 08/06/2019 - Buyer chasing refund of shipping fees
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Fri, 4 Jan 2019 02:39:04 -0700 (MST)

Hi Edi, 

Please escalate to payment for refund of shipping fee and payment team will decide on how much to pay the seller. 

Rosette, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 3 January, 2019 21:08:50 
Subject: 19346741 - broker US - Hootie and The Blowfish & Barenaked Ladies - 08/06/2019 - Buyer chasing refund of shipping fees 

Hi Rose, 

This is in reference to TID 19346741. The delivery plan has been changed from paper tickets to TicketMaster. 
The buyer emailed chasing shipping fee refund. 

Can you please confirm that the buyer is entitled for a refund and advise on what do to do next? 

Regards, 
Edivaldo