Subject: Fwd: 19777795 - FAN SELLER - William Hill World Darts Championship 2018/19 - 30/12/2018 - Seller chasing his payment
From: Rosette Modiri <[email-masked]>
To: Butila Sasi Yannick <[email-masked]>
Date: Thu, 3 Jan 2019 08:58:44 -0700 (MST)

Hi Yan, 

PFB the update from Sinead. 

Take the action accordingly. 

Rosette, 

From: "Sinead Bartley" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Butila Sasi Yannick" <[email-masked]> 
Sent: Thursday, 3 January, 2019 20:57:54 
Subject: RE: 19777795 - FAN SELLER - William Hill World Darts Championship 2018/19 - 30/12/2018 - Seller chasing his payment 

Hi Rosette, 

I had a closer look at the listing and can confirm that it went in the below statuses at the times indicated: 

    * 23 rd December 20:55 Active 
    * 26 th December 19:01 Inactive 
    * 28 th December 13:43 Pending Delivery Plan Calculation 
    * 28 th December 13:43 Active 
    * 30 th December 12:26 Fully Sold 
    * 30 th December 12:32 Active 
    * 30 th December 17:31 Expired 

If we do not have any other orders on the account, there is no way that the tickets could possibly have sold separately or for nothing at all to be visible to us. Unfortunately we have no way of knowing why there were people sitting in those seats beside the buyers friend if they are correct- it could be anything from the venue relocating others seats, selling too many tickets, or even someone who had bought tickets for somewhere else coming and sitting in the wrong seats. 

Kind regards, 

Sinéad. 

From: Rosette Modiri <[email-masked]> 
Sent: Thursday 3 January 2019 15:03 
To: Sinead Bartley <[email-masked]> 
Cc: Butila Sasi Yannick <[email-masked]> 
Subject: 19777795 - FAN SELLER - William Hill World Darts Championship 2018/19 - 30/12/2018 - Seller chasing his payment 

Hi Sinead, 

This is a LMS case, the transaction was cancelled Fraud Pre Confirm and the seller was informed that the tickets were automatically relisted. The seller is now chasing payment, he stated that the tickets went back on sale after the cancellation and a friend just confirmed to him there were people on the same seats at the venue. According to our system the tickets were not relisted after the cancellation, which means the seller doesn't have any sale. 

LMS received the tickets, could you please contact LMS UK to investigate if the same tickets have been sold or not. 

Kind Regards, 

Rosette 

From: "Butila Sasi Yannick" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 January, 2019 17:41:32 
Subject: 19777795 - FAN SELLER - William Hill World Darts Championship 2018/19 - 30/12/2018 - seller chasing his payment 

Hi Rosette, 

With reference to TID:19777795, seller chasing his payment but the transaction was cancelled. 

Could you please check with relevant team about the case? 

Regards, 
Butila