Subject: Re: 19611968 - fan seller - Match 7 & 8 - FIFA Club World Cup 2018 - 3rd Place & Final - 22/12/2018 - TL approval
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Thu, 3 Jan 2019 02:43:35 -0700 (MST)

Hi Edi, 

Please open the case. 

Rosett, 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 28 December, 2018 22:02:13 
Subject: 19611968 - fan seller - Match 7 & 8 - FIFA Club World Cup 2018 - 3rd Place & Final - 22/12/2018 - TL approval 

Hi Rose, 

This is in reference to TID 19611968. The Buyer reported RAG and the case was escalated to payments and the seller is being charged. 
However the seller is disputing the charges claiming that the other tickets for the same event that were sold did not have any issues and that the buyer is lying. 
Seller also provided proof of purchase, and it can be verified on the user transactions that it is a frequent seller. 
The case was escalated to payments in order to remove the charges applied to the seller, but it requires TL approval. 

Can you please forward this? 

Regards, 
Edivaldo