Subject: 19719864 - BROKER TW - Mayday - 31/12/2018 - Seller is not reachable
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Butila Sasi Yannick <[email-masked]>
Date: Wed, 2 Jan 2019 09:15:24 -0700 (MST)

Hi Sinead, 

Regarding the below case, the buyer claimed at the day of the event that none was at the pick up point and they tried to call the seller but he was not replying to their calls. Actually buyer is asking for a full refund with a compensation for not receiving the tickets. 

Can you please contact seller support to forward the case to CS APAC. 

Kind Regards, 
Rosette 

From: "India SS Escalations" <[email-masked]> 
To: "Sinead Bartley" <[email-masked]>, "Kristin Tsang" <[email-masked]> 
Cc: "Butila Sasi Yannick" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 1 January, 2019 07:34:32 
Subject: Re: 19719864 - BROKER TW - Mayday - 31/12/2018 - seller is not reachable 

[ mailto:[email-masked] | @Kristin Tsang ] 

Can you check with seller what happened? 

I know there's some accident last night but I'd asked supply to inform seller to sort it out. 

Let me know. 

Thanks, 

David 

From: Sinead Bartley 
Sent: Monday, December 31, 2018 3:32:00 PM 
To: India SS Escalations 
Cc: Butila Sasi Yannick; 'Rosette Modiri' 
Subject: RE: 19719864 - BROKER TW - Mayday - 31/12/2018 - seller is not reachable 

Hi all, 

Can someone please check on this with the seller? 

Kind regards, 

Sinéad. 

From: Rosette Modiri <[email-masked]> 
Sent: Monday 31 December 2018 15:20 
To: Sinead Bartley <[email-masked]> 
Cc: Butila Sasi Yannick <[email-masked]> 
Subject: 19719864 - BROKER TW - Mayday - 31/12/2018 - seller is not reachable 

Hi Sinead, 

The particular buyer has claimed that they arrived at the Pick up point but none was there and the seller is not replying to their calls. 

Can you please contact Seller Support to check with Broker TW whether the buyer arrived at the pick up point or not. 

Kind Regards, 

Rosette 

From: "Butila Sasi Yannick" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 31 December, 2018 20:40:03 
Subject: 19719864 - BROKER TW - Mayday - 31/12/2018 - seller is not reachable 

Hi Rosette, 

With reference to TID: 19719864, Plan is Seller Managed Collection, buyer reached the pick up point but seller is not reachable. 

Could you please forward this case to relevant team to contact seller ? 

Thank you 

Rosette