Subject: Re: Tid 19396038 , Broker DE , Name : The Bosshoss Date : 06/04/2019 19:00 , Refund
From: Rosette Modiri <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Date: Wed, 2 Jan 2019 05:19:19 -0700 (MST)

Hi Fatou, 

I checked the case, there's a recent note from Anna.Jeanne stating that order refunded on 27/12. 

Regards, 
Rosette 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 2 January, 2019 16:12:34 
Subject: Tid 19396038 , Broker DE , Name : The Bosshoss Date : 06/04/2019 19:00 , Refund 

Hi Rosette 

In this case purchase was unsuccessful because Buyers payment failed. But buyer came back claiming we have debited them 
hence we have requested proof of bank statement buyer provided the same and we concluded from that that indeed buyer was debited. 
Buyer provided bank statement showing she was charged and not refunded so previous agent escalated case to payment team so that buyer can be refunded. 
Payment team had this on their follow up and Emailed their TL to check if refunded through portal. But unfortunately the case has been moved back to initiated as the follow up is overdue so i got the case and buyer came back informing no refund received. Could this please be forwarded to Marsha.Reddan from payment team as she was working on case. 

Best regards 
fatoumata