Subject: E-3210147 - Fan Seller ES - Arenal Sound 2019 6 Day - 30/07/2019 - personalization issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 31 Dec 2018 05:20:36 -0700 (MST)

Respected Ma'am, 

The seller of this case 19768060 came to us thru email claiming she can no longer personalise the tickets. 
I found out in this site: [ http://www.arenalsound.com/wp-content/uploads/2018/10/as_2019_guia_de_compra.pdf | http://www.arenalsound.com/wp-content/uploads/2018/10/as_2019_guia_de_compra.pdf ] 
that the tickets can no longer be personalised since 15/11, that means that whichever sale done after 15/11 cant be personalised and this will be an issue (seller listed on 22/12) 

Can you please inform the relevant department about this? 
I think the best would be to inactivate the listings if it really matters the name on the tickets, else, there will be lots of RAGs. 

Event code: E-3210147 

Thanking you in advance for you help. 

Kind Regards,