Subject: 19768060 - Fan Seller ES - Arenal Sound 2019 6 Day - 30/07/2019 - personalization issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 31 Dec 2018 04:32:50 -0700 (MST)

Respected Ma'am, 

The seller of this case came to us thru email claiming she can no longer personalise the tickets. 
I found out in this site: http://www.arenalsound.com/wp-content/uploads/2018/10/as_2019_guia_de_compra.pdf 
that the tickets can no longer be personalised since 15/11, that means that whichever sale done after 15/11 cant be personalised and this will be an issue (seller listed on 22/12) 

Can you please inform the relevant department about this? 
I think the best would be to inactivate the listings if it really matters the name on the tickets, else, there will be lots of RAGs. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.