Subject: Re: 18286167 - Broker PayTW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets,
From: Eva Lien <[email-masked]>
To: India SS Escalations <[email-masked]>, Brian Sexton <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: David Mboyo <[email-masked]>
Date: Fri, 28 Dec 2018 02:46:23 +0000

Hi David,

I emailed S asking whether tix are shipped if not, we will told B to pick up the tix at the venue

Regards,

Eva

________________________________
From: India SS Escalations
Sent: 28 December 2018 10:15:40
To: Brian Sexton; Rosette Modiri; Eva Lien
Cc: David Mboyo
Subject: Re: 18286167 - Broker PayTW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets,

@Eva Lien<mailto:[email-masked]>

Thanks,

David

________________________________
From: Brian Sexton
Sent: Thursday, December 27, 2018 4:10:28 PM
To: India SS Escalations; Rosette Modiri
Cc: David Mboyo
Subject: FW: 18286167 - Broker PayTW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets,

Hi,

Could someone please ask the Broker TW if it would be possible to hand deliver the tickets? Buyer is leaving their LDA today.

@Rosette Modiri<mailto:[email-masked]> could you please also ask the buyer for their address they will be staying at after they leave their current hotel today.

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Thursday 27 December 2018 16:06
To: Brian Sexton <[email-masked]>
Cc: David Mboyo <[email-masked]>
Subject: 18286167 - Broker PayTW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets,

Hi Brian,

The buyer of this order has informed that from tomorrow 28/12/2018 they will no longer be available at the LDA provided and he's requesting to pick up the tickets at the venue directly or to a specific pick up point. According to the case history, 2 days ago the seller was given the buyer's LDA to ship the tickets.

Can you please contact SS team to contact Broker TW whether they can arrange a Pick up for the buyer.

Kind Regards,

Rosette

________________________________

From: "David Mboyo" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 December, 2018 20:27:33
Subject: 18286167    -   Broker Pay After Event - TW    -   Mayday    -    29/12/2018    -   Buyer emailed chasing his tickets,

Hi Rosette,

With reference to the TID:18286167, buyer updated his LDA but the broker did not deliver the tickets before the MSBD, buyer will be moving out of the hotel on 28/12/18 (Taiwan time) morning and informed to not ship the tickets at the LDA. Buyer request if viagogo could arrange a collection point to pick up his tickets. Could you review the case and see what can be done. The event is 1 day away.

Kind Regards