Subject: 18286167 - Broker PayTW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets,
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: David Mboyo <[email-masked]>
Date: Thu, 27 Dec 2018 09:06:28 -0700 (MST)

Hi Brian, 

The buyer of this order has informed that from tomorrow 28/12/2018 they will no longer be available at the LDA provided and he's requesting to pick up the tickets at the venue directly or to a specific pick up point. According to the case history, 2 days ago the seller was given the buyer's LDA to ship the tickets. 

Can you please contact SS team to contact Broker TW whether they can arrange a Pick up for the buyer. 

Kind Regards, 
Rosette 

From: "David Mboyo" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 27 December, 2018 20:27:33 
Subject: 18286167 - Broker Pay After Event - TW - Mayday - 29/12/2018 - Buyer emailed chasing his tickets, 

Hi Rosette, 

With reference to the TID:18286167, buyer updated his LDA but the broker did not deliver the tickets before the MSBD, buyer will be moving out of the hotel on 28/12/18 (Taiwan time) morning and informed to not ship the tickets at the LDA. Buyer request if viagogo could arrange a collection point to pick up his tickets. Could you review the case and see what can be done. The event is 1 day away. 

Kind Regards