Subject: E-2837310 - Broker ES - Ara Malikian - 28/12/2018 - Teatro Real, Madrid, ES - event issue
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Wed, 26 Dec 2018 03:21:10 -0700 (MST)

Hi Brian, 

The particular event has 2 parts, the fisrt one is Ara Malikian en Madrid - Mi primer Vivaldi at 6:00 pm and the second one is Ara Malikian en Madrid - La Increíble Gira Mundial de Violín at 9:00 pm however there is no a such difference on our website hence the buyer received tickets for Ara Malikian en Madrid - Mi primer Vivaldi which is orientated for children however buyer was expecting to receive tickets for Ara Malikian en Madrid - La Increíble Gira Mundial de Violín. 

Can you please contact EDM department to investigate on this information and to advise if the particular buyer will be eligible for a refund or replacement tickets. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
Sent: Tuesday, 25 December, 2018 19:55:15 
Subject: E-2837310 - Broker ES - Ara Malikian - 28/12/2018 - Teatro Real, Madrid, ES - event issue 

Respected Ma'am, 

This is in relation to 19698325. 
There are 2 events going on at the same day for Ara Malikian at the same venue, one is Mi primer Vivaldi which is child orientated at 6pm and the normal World Tour at 9pm. 
Buyer wanted world tour but the seller gave the Vivaldi one. Our platform is not having any difference on both events, in fact there is only 1 event on 28th at 7pm, which is neither of the times. 

Can you please ask EDM? 

Template: 
• Transaction/ Listing number : 19698325 / 301879961 
• Event ID: E-2837310 
• Event Name: Ara Malikian 
• Event Date: 28/12/2018 
• Geography: Teatro Real, Madrid, ES 
• Username: [email-masked] 
• What needs to be done: Check the event name as there are 2 very different, one is adult orientated and the other child orientated, despite both being open for all. 
• Link as proof: 
https://www.eventbrite.es/e/entradas-ara-malikian-en-madrid-la-increible-gira-mundial-de-violin-46152752124 
https://www.eventbrite.es/e/entradas-ara-malikian-en-madrid-mi-primer-vivaldi-53580947055 
• Link to viagogo page: https://www.viagogo.com/ww/Theater-Tickets/Classical/Ara-Malikian-Tickets/E-2837310 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.