Subject: 19687978 - Broker US - Brooklyn Nets vs Charlotte Hornets - 26/12/2018 19:30 - Buyer is unable to Download tickets
From: Rosette Modiri <[email-masked]>
To: Robert Cosgrove <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 25 Dec 2018 02:08:57 -0700 (MST)

Hi Robert, 

The particular buyer has claimed many times that they are unable to accept the transfer and to download the ticketmaster mobile app because it is not available in the Brazilian app store. The case has been forwarded to CSNY by mayara.matos to check if it's possible to transfer the codes directly to the buyer. The event is in 1 day(s), 16 hours away and the buyer is still chasing the tickets. 

Can you please contact Seller Support to check with Broker US if they can transfer the codes directly to buyer. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 25 December, 2018 14:00:57 
Subject: 19687978 - Broker US - Brooklyn Nets vs Charlotte Hornets - 26/12/2018 19:30 - Buyer is unable to Download tickets 

Hi Rose, 

This is in reference to TID 19687978. The buyer emailed multiple times informing that he is unable to download the tickets. 
As per the WI this case has been flagged to CSNY by agent Mayara Matos in order to transfer the codes directly to the buyer. 

Could you have a look at this? 

Regards, 
Edivaldo