Subject: Fwd: 19622980 - Broker US - Sacramento Kings vs Los Angeles Clippers - 26/12/2018 19:30 - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 24 Dec 2018 09:53:52 -0700 (MST)

Hi Joel, 

PFA from SS team US. 

Rosette, 

From: "Shaquela Shepherd" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Joel Luinduladio Samuel" <[email-masked]> 
Sent: Monday, 24 December, 2018 22:04:14 
Subject: Re: 19622980 - Broker US - Sacramento Kings vs Los Angeles Clippers - 26/12/2018 19:30 - Buyer chasing tickets 

Hi, 

When there are multiple seats, flash seats will only generate one code. 

The QR code is good for 8 seats. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: Brian Sexton 
Sent: Monday, December 24, 2018 10:33:45 AM 
To: CS.NewYork 
Cc: Rosette Modiri; Joel Luinduladio Samuel 
Subject: FW: 19622980 - Broker US - Sacramento Kings vs Los Angeles Clippers - 26/12/2018 19:30 - Buyer chasing tickets 

Hi, 

This buyer purchased 8 tickets but they say that they only received 1 ticket on their flashseats account. 

Could someone please check this with the Broker US? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Monday 24 December 2018 10:58 
To: Brian Sexton <[email-masked]> 
Cc: Joel Luinduladio Samuel <[email-masked]> 
Subject: 19622980 - Broker US - Sacramento Kings vs Los Angeles Clippers - 26/12/2018 19:30 - Buyer chasing tickets 

Hi Brian, 

The particular buyer has claimed they received only one QR code on their flashseats account, the buyer purchased 8 tickets for this event and the proof of transfer uploaded by the seller doesn't seem to be correct. 

Can you please contact Seller Support to check with Broker US whether they can transfer the tickets to the buyer's account. 

Kind Regards, 

Rosette 

From: "Joel Luinduladio Samuel" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 24 December, 2018 15:20:26 
Subject: 19622980 - Broker US - Sacramento Kings vs Los Angeles Clippers - 26/12/2018 19:30 - Buyer chasing tickets 

Hi, Rose 

This is in reference to case I received under TID : 19622980, Buyer chasing tickets 

Buyer emailed stating that has received only one QR code from the flashseats account, the proof that was uploaded by the seller is not clear, we need to contact the seller and ask for a proof of transfer. 

Can you please contact the relavant team to help here? 

Regards, 

Joel