Subject: 19594840 -Broker US - Charlie And The Chocolate Factory - 15/01/2019 7:00 pm - Charlie And The Chocolate Factory - Buyer stating that the tickets are wrong ( Wrong time )
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>
Date: Mon, 24 Dec 2018 06:41:16 -0700 (MST)

Hi Brian, 

The buyer is claiming about the wrong event time, he purchased the tickets for Charlie And The Chocolate Factory at 1 pm but received tickets for Charlie And The Chocolate Factory at 7 pm. The agent investigated online, mostly the particular event has 2 parts and it is scheduled at 1 pm and 7 pm according the official website, but on 15/01/2019 the event is scheduled to 1 pm only. The seller has provided the tickets for 7 pm instead of 1 pm and he confirmed that the tickets for 7 pm will be valid for 1 pm. 

Can you please contact EDM to investigate about the correct time for this event and to advise if the tickets with the time of 7 pm will be valid for 1pm. 

Kind Regards, 
Rosette 

From: "eduardo Filipe Fernanadez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 December, 2018 21:47:11 
Subject: 19594840 -Broker US - Charlie And The Chocolate Factory - 15/01/2019 7:00 pm - Charlie And The Chocolate Factory - Buyer stating that the tickets are wrong ( Wrong time ) 

Hi Rosette 

In reference to TID: 19294118, buyer emailed stating that the are with wrong time. 

Template: 

• Transaction/ Listing number : 19594840 
• Event ID: 2924272 
• Event Name:Charlie And The Chocolate Factory 
• Event Date: 15/01/2019 7:00 pm 
• Geography:Charlie And The Chocolate Factory 
• Username: [email-masked] - Judi Muller 
• What needs to be done: We need to confirm if the event have the time printed on the tickets. 
• Link as proof: [ http://www.ticketmaster.com.au/artist/844247#artist_table_focus | http://www.ticketmaster.com.au/artist/844247#artist_table_focus ] 
• Link to viagogo page: [ https://www.viagogo.com/ww/Theater-Tickets/Musicals/Charlie-and-the-Chocolate-Factory-Tickets/E-2924272 | https://www.viagogo.com/ww/Theater-Tickets/Musicals/Charlie-and-the-Chocolate-Factory-Tickets/E-2924272 ] 

Can you please help here ? 

Thank You 
Eduardo