Subject: [AUDIT RED FLAG] TID : 19020202 - Red flag type: Fail Content and process - Sidje Anne Ginette Ehua -IN
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Sat, 22 Dec 2018 08:25:29 -0700 (MST)

Hi Brian, 

I have reviewed the case with Ginette and provided the feedback. 

Next time the agent will investigate the case properly in order to take the correct action. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]> 
Sent: Friday, 21 December, 2018 17:22:09 
Subject: FW: [AUDIT RED FLAG] TID : 19020202 - Red flag type: Fail Content and process - Sidje Anne Ginette Ehua -IN 

Hi Rosette, 

Could you please review this red flag with Ginette? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Thursday 20 December 2018 10:07 
To: Brian Sexton <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID : 19020202 - Red flag type: Fail Content and process - Sidje Anne Ginette Ehua -IN 
Importance: High 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Melania Saba 
Sent: Friday, December 7, 2018 10:29 AM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID : 19020202 - Red flag type: Fail Content and process - Sidje Anne Ginette Ehua -IN 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: Agent failed on Content and Process 

Please forward it to the agent's supervisor. 

Thank you. 

Melania