Subject: Fwd: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM
From: Rosette Modiri <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: [email-masked], Valeria Julia <[email-masked]>
Date: Sat, 22 Dec 2018 04:09:57 -0700 (MST)

Hi Anurag, 

The buyer has received the tickets. 

Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 December, 2018 16:28:39 
Subject: Re: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Done, got them 

Valeria. 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Saturday, December 22, 2018 4:21:58 PM 
Subject: Re: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Hi Valeria, 

Please call buyer to make sure they get the ticket. 

Rosette, 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Saturday, 22 December, 2018 16:12:31 
Subject: Re: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Flagged. 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 December, 2018 15:40:23 
Subject: Re: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Respected Ma'am, 

The buyer of this case came to us thru email on 21/12/18 16:03 claiming the time of the tix instead of 14.30 was 19.30. On 21/12/18 16:05 she was informed of working and the WITHOUT following the wrong tix process, the agent sent the order to sub (21/12/18 16:06). After this on 21/12/18 17:58, another agent did the correct and offered compensation to the buyer which the buyer ACCEPTED and got escalated to payments for a partial refund. After this the buyer came back saying he could not see the tix, obviously not because the case in under pending sub. 

Please ask Mr Brian to move this out of sub so the buyer can get the tix again. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, December 22, 2018 3:22:52 PM 
Subject: Fwd: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Hi Valeria, 

Can you please help on the below query, eveent is in 5 hours away, try to call the seller to ask for the original PDF of the tickets in case of no response please move the order to pending sub. 

Kind Regards, 
Rosette 

From: "Anurag Pradhan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]> 
Sent: Saturday, 22 December, 2018 05:51:23 
Subject: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Hi Rose, 

Can you please assign this case to a day shift agent, Parvez has requested for seller to send tickets PDF. Please call the seller if tickets not received. Once received should be flagged to send tickets via Customer Mail. 

Regards, 

Anurag. 

From: "Parvez Alam" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 22 December, 2018 04:48:25 
Subject: Re: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Hi Anurag, 

I have emailed the seller to send us the e-tickets. I cannot call as the time in UK is 11:15 pm. Could you please ask someone in day shift to make a call and take ownership of the case as the event is just 15 hours away from now. 

Kind Regards 
Parvez Khan 

From: "Parvez Alam" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 22 December, 2018 03:54:45 
Subject: 19662362 - Fan Seller - The Lion King - 16 hours away - sending tix through CM 

Hi Anurag, 

Buyer called stating that they are no tickets when the click on the download link and enter the credentials. Could you please check if we can send the tickets through CM and after that record success for the seller. 

Thank you for your consideration. 

Kind Regards 
Parvez Khan