Subject: 18434143 ; Broker IT ; Napoli vs Juventus ; 03/03/2019 20:30 ; EDM error
From: Sidje Anne Ginette Ehua <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 21 Dec 2018 01:09:07 -0700 (MST)

Hi Rosette, 

Buyer emailed complaining about seat location he purchased. Actually while ordering tix what buyer saw on the website is Section: Curva B Inferiore but seller entered Section: Distinti Superiore. In the confirmation email buyer received Section: Distinti Superiore. Broker IT confirmed that they can provide Distinti Superiore, which is not what the buyer purchased. case was flagged on 19/12/18 08:12 to SS team to confirm if the seller can provide correct ticket and further advise but still no action taken. 
It Is our fault. 

Can you please advise? 

Regards, 
Sidje