Subject: Re: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 20 Dec 2018 03:05:56 -0700 (MST)

Hi Valeria, 

There is a late release fro the tickets of this event, advise buyer to be patient , we're working on it and close the case. SS team will take an action on that. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 20 December, 2018 11:21:23 
Subject: Re: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets 

Respected Ma'am, 

This is with reference to the Transaction ID 19010137. The plan is etickets and Time To Event is 9 day(s) 8 hour(s) away. 

The buyer of this case came to us thru email claiming wrong match given. The broker confirmed he will upload the tickets once they are on sale (as per the agent's request after my 1st flagging). Can we please ask the seller again if tickets are ready? I am following this case since very long unable to wrap until he upload the tickets because I have to be sure he will do it. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

De: "Daniela MacraiMacai" <[email-masked]> 
Para: "India SS Escalations" <[email-masked]>, "Sinead Bartley" <[email-masked]> 
CC: "Valeria Julia" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Enviados: Lunes, 10 de Diciembre 2018 18:39:17 
Asunto: Re: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets 

Done 

From: India SS Escalations 
Sent: Monday, December 10, 2018 11:06:18 AM 
To: Sinead Bartley; India SS Escalations; Daniela MacraiMacai 
Cc: Valeria Julia; 'Rosette Modiri' 
Subject: RE: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets 

[ mailto:[email-masked] | @Daniela MacraiMacai ] 

Regards, 

Artur 

From: Sinead Bartley 
Sent: 08 December 2018 16:28 
To: India SS Escalations <[email-masked]> 
Cc: Valeria Julia <[email-masked]>; 'Rosette Modiri' <[email-masked]> 
Subject: RE: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets 

Hi all, 

As it’s Italian football and we know the risks here if the seller had personalised correct tickets in this buyers name, could we please check with them? 

Kind regards, 

Sinéad. 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday 8 December 2018 16:25 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong name e-tickets 

Hi Sinead, 

The buyer has received the tickets for the wrong event, he had purchased tickets for Lazio-Torino but received tickets for Lazio-Sampdoria. 

Can you please contact SS team to check with BrokerIT whether they can provide the tickets for the correct Event to the buyer. 

Kind Regards, 

Rosette 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 December, 2018 11:14:43 
Subject: 19010137 - Broker IT - Lazio vs Torino - 29/12/2018 - wrong event tix 

Respected Ma'am, 

This is with reference to the Transaction ID 19010137. The plan is etickets and Time To Event is 22 day(s) 8 hour(s) away. 

The buyer of this case came to us thru email claiming the tickets he got are nbot for the match he wants. 

Ï checked and buyer is correct, bought for Lazio-Torino and got for Lazio-Sampdoria. 

Can we check with the broker if he has the correct ones? This is a clear mistake not done on purpose, he must have got confused only. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.