Subject: 19111453 - Fan Seller Es - Rammstein - 01/06/2019 - Break chain
From: Rosette Modiri <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 20 Dec 2018 02:17:08 -0700 (MST)

Hi Sinead, 

This is an active redirection from 18886697 to 19111453, the original buyer tid 18886697 has initiated the chargeback and got refunded. The final buyer 19111453 is claiming about the transaction state that says cancelled and refunded however he hasn't been refunded. 

Can you please get the redirection chain broken, so that the agent can move the final order tid 19111453 to pending substitution. 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 20 December, 2018 12:38:27 
Subject: 19111453 - Fan Seller Es - Rammstein - 01/06/2019 - Break chain 

Respected Ma'am, 

This is with reference to the Transaction ID 19111453. The plan is UPS and Time To Event is 163 day(s) 9 hour(s) away. 

The buyer of this case came to us thru email claiming his order status shows as cancelled and refunded but he did not get the money back. 
I checked, this is an Active Redirection, Redirection chain started at 19111453 and Redirection chain Ended at 19111453. 
The buyer of 18886697 initiated a chargeback so got refunded, it means the buyer of 19111453 wont get the tickets. Therefore, I need to break this chain to sub 19111453 and charge the buyer turned seller. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.