Subject: Re: 19497814 - Broker US - Elton John - 12/12/2018 - Buyer received parking lot tickets
From: Shaquela Shepherd <[email-masked]>
To: Nuno Correia <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 19 Dec 2018 16:02:00 +0000

Hi,

Please refund the buyer. Seller is not to be charged under Seller Relationship as the right filters were not used.

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: Nuno Correia
Sent: Wednesday, December 19, 2018 6:19:52 AM
To: CS.NewYork
Cc: Edivaldo Manuel Augusto Pereira; Rosette Modiri
Subject: Re: 19497814 - Broker US - Elton John - 12/12/2018 - Buyer received parking lot tickets

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 19 December 2018 09:27:25
To: Nuno Correia
Cc: Edivaldo Manuel Augusto Pereira
Subject: 19497814 - Broker US - Elton John - 12/12/2018 - Buyer received parking lot tickets

Hi Nuno,

The buyer of this order received parking lot tickets instead of the correct tickets for the event. Buyer informed that when they scanned their tickets at the venue and they have been told the tickets were for parking lot.

Can you please contact Seller Support to determine whether the buyer will be eligible for refund or not.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 18 December, 2018 20:58:30
Subject: 19497814 - Broker US -  Elton John - 12/12/2018 - Buyer received parking lot tickets

Hi Rose,

This is in reference to TID 19497814. The buyer called informing that she received parking lot tickets instead of tickets for the event. Buyer advised that tickets were scanned and she had been told those were parking lot tickets.

According to the listing details under the transaction tab:
The seller listed: Section: LOT, Row:
The buyer saw:Section: F3 , Row: Not Specified

Could you please have a look at this and advise

Regards,
Edivaldo