Subject: 19521325 - BROKER FR - Dijon vs PSG - 15/12/2018 - 17:00 - event is postponed buyer asked for refund
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Butila Sasi Yannick <[email-masked]>
Date: Tue, 18 Dec 2018 09:56:16 -0700 (MST)

Hi Brian, 

The buyer of this order is chasing refund, stating that the event is cancelled. The agent investigated on the official website online and it says the event is postponed with no new date but there is no such information on our website. 

Can you please contact EDM department to investigate on this information and to mark the event as postponed. 

Kind Regards, 
Rosette 

From: "Butila Sasi Yannick" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 21:28:54 
Subject: 19521325 - BROKER FR - Dijon vs PSG - 15/12/2018 - 17:00 - event is postponed buyer asked for refund 

Hi Rosette, 

With reference to the TID:19521325, buyer asked for the refund as the event is postponed, checked on other website and was able to determine the event is postponed no new date released. 

• Link as proof:http://www.leparisien.fr/sports/football/psg/dijon-psg-reporte-a-une-date-ulterieure-13-12-2018-7967946.php 
• Transaction/ Listing number : 19521325/299995576 
• Event ID: 2847637 
• Event Name: Dijon vs PSG 
• Event Date: 15/12/2018 17:00 
• Geography: Dijon, France 
• Username: [email-masked] 
• What needs to be done: To update on our website that the event is postponed 
• Link to viagogo page: event over 

Could you please help with this case ?