Subject: Re: 19370898 Enrico Brignano View Date : 29/12/2018 21:00 (Local) When: 11 day(s), 4 hours away Venue : PalaLottomatica, Rome, IT . Fan seller. Agent free type.
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Tue, 18 Dec 2018 09:47:00 -0700 (MST)

Hi Brian, 

The agent has already left for the day and I will review the case with him tomorrow. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Worchuirin" <[email-masked]>, "Darren OToole" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 21:44:04 
Subject: FW: 19370898 Enrico Brignano View Date : 29/12/2018 21:00 (Local) When: 11 day(s), 4 hours away Venue : PalaLottomatica, Rome, IT . Fan seller. Agent free type. 

Hi Rosette, 

In Mike’s absence could you please review this with Thomas, he should not be free-typing without approval, you can see below what he was saying. 

Let me know the feedback and please add this to the error tracker. 

Kind regards, 

Brian 

From: Darren OToole 
Sent: Tuesday 18 December 2018 16:12 
To: Brian Sexton <[email-masked]> 
Subject: FW: 19370898 Enrico Brignano View Date : 29/12/2018 21:00 (Local) When: 11 day(s), 4 hours away Venue : PalaLottomatica, Rome, IT . Fan seller. Agent free type. 

Hi Brian, 

Can agent be asked not to freetype without approval? 

This is the second time we have noticed for this agent. 

Thanks, 

Darren 

From: Solange Massi 
Sent: 18 December 2018 16:10 
To: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19370898 Enrico Brignano View Date : 29/12/2018 21:00 (Local) When: 11 day(s), 4 hours away Venue : PalaLottomatica, Rome, IT . Fan seller. Agent free type. 

hello, 

could you check this free type please? 

The B was complaining about the fees and the final price. 

the agent Thomas. valgiusti sent this reply: 

-The fees are a matter market functioning, every intermediary charges the value of its own time and energy on the price 

- before you get a ticket, it passed through the hands of the organiser, of the retailer, the price is affected by the costs of running our platform and you have to take in account also the State tax and the Courier company. 

-You will realise that in a transaction that sees more than 5 subjects involved the price can not be that of a wholesale market . 

The B answer was "never again". 

thank you 

Kind regards 

Solange