Subject: Fwd: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Tue, 18 Dec 2018 09:33:39 -0700 (MST)

Hi Edi, 

Please find below the update from the relevant department regarding the case flagged by Kannedy. 

Rosette, 

From: "Sho Miyazaki" <[email-masked]> 
To: "Tempest JeanBaptiste" <[email-masked]>, "Nuno Correia" <[email-masked]>, "CS.NewYork" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Kannedy Namir De Carvalho Barai" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 01:13:42 
Subject: RE: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

Dear Tempest, 

Everything is mapped correctly on our side. 

Please let me know if there are any problem or questions. 

Thank you, 

Sho Miyazaki 

From: Tempest JeanBaptiste 
Sent: Monday, December 17, 2018 12:24 PM 
To: Nuno Correia <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

[ mailto:[email-masked] | @On-call Data Management ] could you please confirm if there are any mapping errors as the sellers confirmation email states Session 6 Second round, but buyer purchased Session 8 second round. EID= 3066720 

Thanks, 

Tempest 

Seller Support US, Viagogo Inc 

E-Mail: [ mailto:[email-masked] | 
[email-masked] ] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Tempest JeanBaptiste 
Sent: Monday, December 17, 2018 12:21:26 PM 
To: Nuno Correia; CS.NewYork 
Cc: Kannedy Namir De Carvalho Barai; Rosette Modiri 
Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

Hi Nuno, 

I have contacted the seller and ask that they provide the correct tickets. 

Thanks, 

Tempest 

Seller Support US, Viagogo Inc 

E-Mail: [ mailto:[email-masked] | 
[email-masked] ] 

Phone: (415) -429-1056 ext: 4646 

7 days a week 9am EST – 6pm EST 

From: Nuno Correia 
Sent: Monday, December 17, 2018 7:32:34 AM 
To: CS.NewYork 
Cc: Kannedy Namir De Carvalho Barai; Rosette Modiri 
Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

Hello, 

Can you guys please help here? 

Best regards, 

Nuno 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 December 2018 10:43:41 
To: Nuno Correia 
Cc: Kannedy Namir De Carvalho Barai 
Subject: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

Hi Nuno, 

The buyer of this order received the tickets for the wrong event, he had purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round on 22/03/2019 but received tickets for 2019 Miami Open Tennis - Session 6 - Second Round on 21/03/2019. 

Can you please contact SS team to check with Broker US whether they can transfer the correct tickets to buyer. 

Kind Regards, 

Rosette 

From: "Kannedy Namir De Carvalho Barai" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 15 December, 2018 22:31:47 
Subject: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets 

Hi Rosette, 

In reference to TID: 19121498, buyer purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round that will take place on 22/03/2019 and received tickets for 2019 Miami Open Tennis - Session 6 - Second Round that will take place on 21/03/2019. 

Could you please advise SS to contact Ticket Network and request him to send correct tickets? 

Regards, 

Kannedy