Subject: 18855630 - Broker AR - River Plate vs Boca Juniors - Copa Libertadores 2018 - Final - 25/11/2018 17:00 - Event cancelled, seller needs to confirm if they need the tix back to get the refund
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Tue, 18 Dec 2018 09:31:06 -0700 (MST)

Hi Nuno, 

The particular event got cancelled, the buyer was advised to return the tickets before the deadline. The agent escalated the case to payment in order to refund buyer but he was told by payment team that the buyer shipped the tickets 2 days after the deadline and they need a confirmation from Seller if they still need the tickets back or not. 

Can you please contact SS team to check with Broker AR if they still need the tickets back to get the refund or if they have already been refunded in order to refund the buyer otherwise buyer will not be entitle to any refund. 

Kind Regards, 
Rosette 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 17:30:53 
Subject: 18855630 - Broker AR - River Plate vs Boca Juniors - Copa Libertadores 2018 - Final - 25/11/2018 17:00 - Event cancelled, seller needs to confirm if they need the tix back to get the refund 

Hi Rosette, 

Please forward the case to the concerned team as the event was cancelled and the case was escalated on behalhf of buyer to get the refund. Agent from payment team mentioned that the buyer shipped the tix 2 days after the event and left note "This buyer shipped 2 days after the given deadline to ship the tickets. Please forward this case to your TL who should check with seller support to see if this seller needs their tickets back to get the refund or if they have already received the refund. As it may be too late for the seller to get their refund from primary and if this is the case we cannot refund this buyer."' Can we confirm the same with SS team? 

Regards, 

Kritvamagh