Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
From: Martina Doran <[email-masked]>
To: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Worchuirin <[email-masked]>
Date: Tue, 18 Dec 2018 16:05:32 +0000

Hi Rosette,

Thank you.

Kind regards,
Martina Doran
Quality Team

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 18 December 2018 15:54
To: Brian Sexton
Cc: Worchuirin; Martina Doran
Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez

Hi Brian,

I have reviewed the case with Melisa and have shared the feedback. The agent was still in training at that time and was unable to handle the RAG process properly.

Henceforth she will be more careful.

Kind Regards,
Rosette
________________________________
From: "Brian Sexton" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "Worchuirin" <[email-masked]>, "Martina Doran" <[email-masked]>
Sent: Tuesday, 18 December, 2018 20:56:35
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez

Hi Rosette,

In Mike’s absence could you also review this red flag with Melisa?

Kind regards,

Brian

From: Martina Doran
Sent: Tuesday 18 December 2018 13:21
To: Brian Sexton <[email-masked]>; Worchuirin <[email-masked]>
Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
Importance: High

Hi Brian,

Please can I have an update on the below?

Kind regards,

Martina Doran

Quality Team

________________________________

From: Brian Sexton
Sent: 07 December 2018 14:03:56
To: Worchuirin
Cc: Martina Doran
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez

Hi Mike,

Can you please review this 2nd red flag for the same case with Melisa within 48 hours?

Kind regards,

Brian

From: Martina Doran
Sent: Friday 7 December 2018 13:34
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Valentina Cante <[email-masked]<mailto:[email-masked]>>
Subject: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
Importance: High

Hi Brian,

Please can you forward the below to the relevant TL, agent is still in training.

I have come across a 2nd red flag, same case,  for this agent

Synopsis: Agent failed the ownership section of an email audit, due to taking no ownership on a RAG issue.

Please confirm within 48 hours that the agent has been coached.

Thank you.

Kind regards,

Martina Doran

Quality Team