Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Worchuirin <[email-masked]>, Martina Doran <[email-masked]>
Date: Tue, 18 Dec 2018 08:54:11 -0700 (MST)

Hi Brian, 

I have reviewed the case with Melisa and have shared the feedback. The agent was still in training at that time and was unable to handle the RAG process properly. 

Henceforth she will be more careful. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Worchuirin" <[email-masked]>, "Martina Doran" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 20:56:35 
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez 

Hi Rosette, 

In Mike’s absence could you also review this red flag with Melisa? 

Kind regards, 

Brian 

From: Martina Doran 
Sent: Tuesday 18 December 2018 13:21 
To: Brian Sexton <[email-masked]>; Worchuirin <[email-masked]> 
Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez 
Importance: High 

Hi Brian, 

Please can I have an update on the below? 

Kind regards, 

Martina Doran 

Quality Team 

From: Brian Sexton 
Sent: 07 December 2018 14:03:56 
To: Worchuirin 
Cc: Martina Doran 
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez 

Hi Mike, 

Can you please review this 2 nd red flag for the same case with Melisa within 48 hours? 

Kind regards, 

Brian 

From: Martina Doran 
Sent: Friday 7 December 2018 13:34 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; David Lee < [ mailto:[email-masked] | [email-masked] ] >; Valentina Cante < [ mailto:[email-masked] | [email-masked] ] > 
Subject: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez 
Importance: High 

Hi Brian, 

Please can you forward the below to the relevant TL, agent is still in training. 

I have come across a 2nd red flag, same case, for this agent 

Synopsis: Agent failed the ownership section of an email audit, due to taking no ownership on a RAG issue. 

Please confirm within 48 hours that the agent has been coached. 

Thank you. 

Kind regards, 

Martina Doran 

Quality Team