Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Worchuirin <[email-masked]>, Martina Doran <[email-masked]>
Date: Tue, 18 Dec 2018 15:26:35 +0000

Hi Rosette,

In Mike's absence could you also review this red flag with Melisa?

Kind regards,
Brian

From: Martina Doran
Sent: Tuesday 18 December 2018 13:21
To: Brian Sexton <[email-masked]>; Worchuirin <[email-masked]>
Subject: Re: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
Importance: High

Hi Brian,

Please can I have an update on the below?

Kind regards,
Martina Doran
Quality Team

________________________________
From: Brian Sexton
Sent: 07 December 2018 14:03:56
To: Worchuirin
Cc: Martina Doran
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez

Hi Mike,

Can you please review this 2nd red flag for the same case with Melisa within 48 hours?

Kind regards,

Brian

From: Martina Doran
Sent: Friday 7 December 2018 13:34
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Valentina Cante <[email-masked]<mailto:[email-masked]>>
Subject: [AUDIT RED FLAG] TID-19054791 / Ownership / Melisa Nunez
Importance: High

Hi Brian,

Please can you forward the below to the relevant TL, agent is still in training.

I have come across a 2nd red flag, same case,  for this agent

Synopsis: Agent failed the ownership section of an email audit, due to taking no ownership on a RAG issue.

Please confirm within 48 hours that the agent has been coached.

Thank you.

Kind regards,

Martina Doran

Quality Team