Subject: FW: [AUDIT RED FLAG] TID-19054791 / Process/ Melisa Nunez
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Martina Doran <[email-masked]>
Date: Tue, 18 Dec 2018 15:26:03 +0000

Hi Rosette,

In Mike's absence could you please review this red flag with Melisa?

Kind regards,
Brian

From: Martina Doran
Sent: Tuesday 18 December 2018 13:21
To: Brian Sexton <[email-masked]>; Worchuirin <[email-masked]>
Subject: Re: [AUDIT RED FLAG] TID-19054791 / Process/ Melisa Nunez
Importance: High

Hi Brian,

Please can I have an update on the below?

Kind regards,
Martina Doran
Quality Team

________________________________
From: Brian Sexton
Sent: 07 December 2018 14:03:21
To: Worchuirin
Cc: Martina Doran
Subject: FW: [AUDIT RED FLAG] TID-19054791 / Process/ Melisa Nunez

Hi Mike,

Can you please review this red flag with Melisa within 48 hours?

Kind regards,

Brian

From: Martina Doran
Sent: Friday 7 December 2018 13:32
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Valentina Cante <[email-masked]<mailto:[email-masked]>>
Subject: [AUDIT RED FLAG] TID-19054791 / Process/ Melisa Nunez
Importance: High

Hi Brian,

Please can you forward the below to the relavant TL, this agent is in training.

I have come across a red flag for this agent

Synopsis: The agent failed the process section of an email audit, due to WIKI RAG process not followed.

Please confirm within 48 hours that the agent has been coached.

Thank you.

Kind regards,

Martina Doran

Quality Team