Subject: Re: AUDIT RED FLAG TID-18970636/ Process and ownership/Butila Yannick
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Tue, 18 Dec 2018 08:05:51 -0700 (MST)

Hi Brian, 

I have reviewed the case with Butila and have shared the feedback. The agent was unable to follow the correct RAG process as he was still in training at that time. 

Next time the agent will be more attentive on RAG cases. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Eliza deSouza" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 19:24:40 
Subject: RE: AUDIT RED FLAG TID-18970636/ Process and ownership/Butila Yannick 

[ mailto:[email-masked] | @'Rosette Modiri' ] please review this 

From: Eliza deSouza 
Sent: Tuesday 18 December 2018 13:53 
To: Brian Sexton <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-18970636/ Process and ownership/Butila Yannick 

Hi Brian, 

Do you have any updates on this one? 

Best Regards, 

Eliza 

From: Brian Sexton 
Sent: 03 December 2018 13:59:30 
To: Rosette Modiri 
Cc: Eliza deSouza 
Subject: FW: AUDIT RED FLAG TID-18970636/ Process and ownership/Butila Yannick 

Hi Rosette, 

Can you please review this red flag with Butila by midday tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Monday 3 December 2018 13:54 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: David Lee < [ mailto:[email-masked] | [email-masked] ] >; Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Valentina Cante < [ mailto:[email-masked] | [email-masked] ] > 
Subject: AUDIT RED FLAG TID-18970636/ Process and ownership/Butila Yannick 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent. 

Synopsis: Agent did not follow the correct RAG process or took full ownership of the case. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza