Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets
From: Tempest JeanBaptiste <[email-masked]>
To: Nuno Correia <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 17 Dec 2018 17:24:05 +0000

@On-call Data Management<mailto:[email-masked]> could you please confirm if there are any mapping errors as the sellers confirmation email states Session 6 Second round, but buyer purchased Session 8 second round.  EID= 3066720

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: Tempest JeanBaptiste
Sent: Monday, December 17, 2018 12:21:26 PM
To: Nuno Correia; CS.NewYork
Cc: Kannedy Namir De Carvalho Barai; Rosette Modiri
Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets

Hi Nuno,

I have contacted the seller and ask that they provide the correct tickets.

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST – 6pm EST

________________________________
From: Nuno Correia
Sent: Monday, December 17, 2018 7:32:34 AM
To: CS.NewYork
Cc: Kannedy Namir De Carvalho Barai; Rosette Modiri
Subject: Re: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets

Hello,

Can you guys please help here?

Best regards,
Nuno

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 17 December 2018 10:43:41
To: Nuno Correia
Cc: Kannedy Namir De Carvalho Barai
Subject: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets

Hi Nuno,

The buyer of this order received the tickets for the wrong event, he had purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round on 22/03/2019 but received tickets for 2019 Miami Open Tennis - Session 6 - Second Round on  21/03/2019.

Can you please contact SS team to check with Broker US whether they can transfer the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Kannedy Namir De Carvalho Barai" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 15 December, 2018 22:31:47
Subject: 19121498 , Ticket Network , 2019 Miami Open Tennis - Session 8 - Second Round , 22/03/2019, Buyer received wrong tickets

Hi Rosette,

In reference to TID: 19121498, buyer purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round that will take place on 22/03/2019 and received tickets for 2019 Miami Open Tennis - Session 6 - Second Round that will take place on 21/03/2019.

Could you please advise SS to contact Ticket Network and request him to send correct tickets?

Regards,
Kannedy