Subject: 19425302 - Broker ES - Alejandro Sanz - 08/06/2019 - Personalisation issue
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Mon, 17 Dec 2018 08:47:46 -0700 (MST)

Hi Nuno, 

The buyer 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 14 December, 2018 14:36:38 
Subject: 19425302 - Broker ES - Alejandro Sanz - 08/06/2019 - Personalisation issue 

Respected Ma'am, 

This is with reference to the Transaction ID 19425302. The plan is etickets and Time To Event is 176 day(s) 9 hour(s) away. 

The buyer of this case came to us thru email claiming among other things that the tickets are not on her name. 
I checked and we provided 2 names to the seller, however he used only 1 for both the tickets. 

As this tickets cant be repersonalised, can you ask Seller Support if 1 name is ok for both the tickets? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.