Subject: 3268138 - Broker BR - Natal Irmãos Neto - 23/12/2018 - BR - Event has been postponed however Buyer's were not notified
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 17 Dec 2018 07:40:37 -0700 (MST)

Hi Nuno, 

The buyer of this order notified that the event is postponed and asking for refund. The agent investigated in the official website online and found out that the event was postponed to February 23, 2019, however there is no such update on our website. 

Can you please contact EDM department to investigate on this information and to mark the event as rescheduled on our tools. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 17 December, 2018 19:16:05 
Subject: 3268138 - Broker BR - Natal Irmãos Neto - 23/12/2018 - BR - Event has been postponed however Buyer's were not notified 

Hi Rose, 

This is in reference to TID's 18959262 / 18959117. The buyer called chasing refund as the event was postponed. 
No email has been sent to the buyer regarding the new date. 

Transaction/ Listing number: 18959262 
Event ID: 3268138 
Event Name: Natal Irmãos Neto 
Event Date: 23/12/2018 18:30 
Geography: Allianz Parque, São Paulo, BR 
Username: [email-masked] 
What needs to be done: Event has been postponed to 23/02/2019 
Link as proof: [ http://www.allianzparque.com.br/agenda/evento/361 | http://www.allianzparque.com.br/agenda/evento/361 ] 
Link to viagogo page: [ https://www.viagogo.com/Theater-Tickets/Comedy/Luccas-Neto-Tickets/E-3268138?qty=0 | https://www.viagogo.com/Theater-Tickets/Comedy/Luccas-Neto-Tickets/E-3268138?qty=0 ] 

Regards, 
Edivaldo