Subject: Re: 19320021 - Broker-UK - Mark Knopfler - 28/05/2019 18:30 - Wrong timing
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 17 Dec 2018 03:12:17 -0700 (MST)

Hi Joel, 

The time on our website may be an opening time, so email buyer with refer to the official website blurb. 

Kind Regards, 
Rosette 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 15 December, 2018 20:57:34 
Subject: 19320021 - Broker-UK - Mark Knopfler - 28/05/2019 18:30 - Wrong timing 

Hello, Rose 

-Buyer emailed stating that tickets were posted with wrong timing on viagogo, he checked with the event organisers and correct timing is 8PM and not 6:30PM. 
-Event is posted on our website for 28/05/2019 18:30 (Local) 
-Buyer emailed informing that won't be available in the country of the event at this time (18:30) and asked for cancellation as he's thinking of purchasing somewhere else. 

-I investigated with below links seems that we have posted the wrong timing. 

Event ID-E-3218716 
Viagogo link - https://www.viagogo.com/in/Concert-Tickets/Rock-and-Pop/Mark-Knopfler-Tickets/E-3218716 
Ticketmaster link - https://www.ticketmaster.com/mark-knopfler-tickets/artist/769953 

Please investigate this case and let me know as soon as possible 

Thanks, 
Joel