Subject: 18866071 - Broker TR - Besiktas vs Galatasaray - 02/12/2018 20:00 - Buyer did not get ticket in passolig card.
From: Rosette Modiri <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Mon, 17 Dec 2018 02:55:41 -0700 (MST)

Hi Nuno, 

The buyer of this order claimed after the event that they never received the tickets in their passolig cards and Broker TR was contacted to provide us with proof of transfer. 

Can you please inform louise.sheehan that Broker TR has provided the proof of transfer as requested because the buyer is still chasing refund. 

Kind Regards, 
Rosette 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 16 December, 2018 11:30:19 
Subject: 18866071 - Broker TR - Besiktas vs Galatasaray - 02/12/2018 20:00 - Buyer did not get tix in passolig card. 

Hi Rosette, 

Please forward the case to the concerned team to be assigned to agent ruben.fernandez as they have flagged the case to be contacted to SS team. According to the case notes : 
Buyer called informing that they didn't get tickets in time. Organiser informed that passolig card was right but there were no tickets transferred. Buyer said also that he already received tickets for the precious day without any issue so buyer's passolig was ok. 

Regards, 

Kritvamagh