Subject: Fwd: 18951609 - Broker AR - Campeonato Argentino Abierto de Polo 125 - Final - Dia 11 - 15/12/2018 13:00 - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: Vipin Rawat <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Fri, 14 Dec 2018 02:53:33 -0700 (MST)

Hi Vipin, 

The buyer of this order is still insisting to receive the same tickets as purchased however there's no VIP tickets on our wuebsite. Kindly move the case to pending substitution - Wrong tickets, sub team will send the alternative link to buyer. 

Rosette, 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 14 December, 2018 05:34:44 
Subject: 18951609 - Broker AR - Campeonato Argentino Abierto de Polo 125 - Final - Dia 11 - 15/12/2018 13:00 - Buyer chasing tickets 

Hi, Rose 

This is in reference to case I received under TID : 18951609, Buyer chasing tickets 

Buyer called informing he want to receive correct tickets on time for the vent, checked case history agent (88888) offered 3 option sto this buyer as: 
Partial refund to keep tickets 
Full refund & Replacement tickets. 

There is a case note informing that replacement tickets are not available and we should only offer partial refund but still this agent offered replacement tickets to this buyer, Buyer is now chasing tickets I tried to offer the partial refund or full refund buyer denied informing thta only want tickets that he has purchase and would like to talk with the agent that offered those tickets. 

Can you please contact this agent in order to get more update about this case has the event is to close 
Regards, 
Joel