Subject: Re: 18248401 - power seller FR - ONE OK ROCK - 12/12/2018 - difficulty to download
From: Rosette Modiri <[email-masked]>
To: Thoms Mavula <[email-masked]>
Date: Wed, 12 Dec 2018 08:03:40 -0700 (MST)

flagged. 

From: "Thoms Mavula" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 20:09:29 
Subject: 18248401 - power seller FR - ONE OK ROCK - 12/12/2018 - difficulty to download 

Hi rosette, 

In regards to the TID above, the buyer phoned asking to download his tickets. At that moment the transaction was relisted. 
I guided him to delete the listing. Then he tried to download the tickets. He was asked to validate his account. Then he tried to click on the link sent to validate his account by an error message appear. 
After those steps i have sent him an email with a link to download the tickets. we tried but the same problem occurred again. 
I asked for a screenshot and he sent. 
He mention that he spoke with an agent before me who advised that tickets will be sent to his customer mail directly. 
He is currently at his office. He asked for a partial refund explaining that the one supposed to attain the event could not wait for longer and travelled without the tickets. 
The Event is 3 hours away. He requested not to be call for half an hour as he will be at the meeting. 

Could you please check with the concern team and investigate further with the website. 

Kind regards, 
Thoms