Subject: Team Lead - Open Application
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Nuno Correia <[email-masked]>, Virat Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 12 Dec 2018 13:32:20 +0000

Hi all,

We need a new Team Lead and we are allowing agents to apply for this position. Agents from all languages can apply. You can work on your application during working hours and if you have previously applied for a Team Lead position you can apply again for this.

To apply please send a Cover Letter. The cover should be roughly 1 page long.

In your cover letter please explain to us:

  *   Why you decided to apply for this position
  *   Why we should choose you for the position
  *   Your skills and experience with us and with previous employers that would be relevant to this position

EXPERIENCE, KNOWLEDGE AND SKILLS

*             Strong work ethic with a "get it done", resourceful attitude.
*             Adaptable, flexible, approachable, collaborative and results driven +
*             Strong sense of humor and ability to work effectively with upset customers
*             Ability to excel in a fast-paced environment.
*             Excellent interpersonal skills
*             Superior written and oral communication skills
*             Strong organizational skills.
*             Metrics driven decision maker with very strong quantitative skills
*             Strategical thinker and problem solver

ROLE

  *   Managing a team of 9-14 agents
  *   Answering queries on the floor
  *   Pushing productivity, ensure quality metrics are met and processes are being followed correctly
  *   Flagging queries to Limerick
  *   Housekeeping, time management, monitoring shift times, lateness, sicknesses and leaves
  *   Attending meetings with other Team Leads and employees in Limerick

Please return your application to [email-masked]<mailto:[email-masked]> , [email-masked]<mailto:[email-masked]> and [email-masked]<mailto:[email-masked]> by 8pm (India time) Friday 14rd December with the subject line 'Team Lead Application - (First Name) (Surname)'

Kind regards,
Brian Sexton
Team Leader India
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