Subject: Re: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 11 Dec 2018 08:46:48 -0700 (MST)

Hi Rose, 

No action has been taken on this case. 
Could you please have a look at it 

Regards, 
Edivaldo 

From: "Mateus RochaSimoes" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "Sinead Bartley" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Monday, 10 December, 2018 19:27:55 
Subject: RE: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking 

Hi Artur, 

Can this be passed to a SS agent? I will be working in Special Ops from now. 

Thanks! 

Mateus 

From: India SS Escalations 
Sent: 10 December 2018 13:03 
To: Sinead Bartley <[email-masked]>; India SS Escalations <[email-masked]>; Mateus RochaSimoes <[email-masked]> 
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>; 'Rosette Modiri' <[email-masked]> 
Subject: RE: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking 

[ mailto:[email-masked] | @Mateus RochaSimoes ] 

Regards, 

Artur 

From: Sinead Bartley 
Sent: 10 December 2018 10:25 
To: India SS Escalations < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Edivaldo Manuel Augusto Pereira < [ mailto:[email-masked] | [email-masked] ] >; 'Rosette Modiri' < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking 

Hi all, 

Could this please be checked with the seller? 

Kind regards, 

Sinéad. 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 10 December 2018 10:17 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Edivaldo Manuel Augusto Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking 

Hi Sinead, 

The buyer has requested to cancel the order and she meets the brazilian cancellation criteria. 

Can you please contact Sellers Support to check with Broker BR if they have already shipped the tickets or not as the transaction state is in Pending User Entered Tracking. 

Kind Regards, 

Rosette 

From: "Edivaldo Manuel Augusto Pereira" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 December, 2018 14:54:42 
Subject: 19451510 - Broker BR - Djavan - 13/04/2019 - BR cancellation TS: pending user entered tracking 

Hi Rose, 

This is in reference to TID 19451510. The buyer emailed requesting to cancel the purchase as per the BR right to cancel. 

However the TS shows "Pending User Entered Tracking". 

Can we have SS team contacting the broker in order to find out if tickets have been shipped or not? 

Regards, 

Edivaldo