Subject: [AUDIT RED FLAG] TID : 19314516 - Red flag type Email layout -Sidje Anne Ginette Ehua -IN
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Cante <[email-masked]>, Melania Saba <[email-masked]>
Date: Tue, 11 Dec 2018 01:29:09 -0700 (MST)

Hi Brian, 

I have reviewed the case with Ginette and have shared the feedback. 

Next time the agent will be more attentive. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]>, "Melania Saba" <[email-masked]> 
Sent: Friday, 7 December, 2018 18:13:33 
Subject: FW: [AUDIT RED FLAG] TID : 19314516 - Red flag type Email layout -Sidje Anne Ginette Ehua -IN 

Hi Rosette, 

Could you please review this red flag with Ginette by EOD today? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Friday 7 December 2018 11:36 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID : 19314516 - Red flag type Email layout -Sidje Anne Ginette Ehua -IN 
Importance: High 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Melania Saba 
Sent: Friday, December 7, 2018 11:10 AM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID : 19314516 - Red flag type Email layout -Sidje Anne Ginette Ehua -IN 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: Agent failed to change the correct subject on the case 

Please forward it to the agent's supervisor. 

Thank you. 

Melania