Subject: Re: Phones
From: Rona Galangi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, release <[email-masked]>
Date: Thu, 21 Apr 2022 07:48:48 -0700 (MST)

Hi Leanne, 

Our phone line is working fine. We're receiving a high volume of calls too. We have one agent logged in since 8:00 AM today and another one will log in at noon, a total of 2 agents every Thursday shift. 

Thank you, 

Rona Galangi 
LiveSalesman 

From: "Release Concierge" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Rona Galangi" <[email-masked]>, "release" <[email-masked]> 
Sent: Thursday, April 21, 2022 10:39:44 PM 
Subject: Phones 

Hello, 
One of our clients called and said she was having an issue when she pressed 1 to be connected to you guys! I just tried calling myself and I sat on hold with music playing for a little over 2 minutes and then it said "Service Error Please Check Your Phones" and then started making a busy tone. 

Is there an issue with your phones? How is everything working for you? We just got an abundant amount of calls. 

Please respond and let me know! 

Thank you 
Leanne :)