Subject: Re: Ashley Cobane
From: Rona Galangi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, release <[email-masked]>
Date: Mon, 18 Apr 2022 15:39:22 -0700 (MST)

Hi Leanne, 

I just spoke to the agent who assisted Ashley, The agent made the appointment notes as she thought the client would call back within the day to reschedule the appointment. She wasn't able to provide the 50% charge for the cancellation as she thought the client would reschedule it due to being sick so the cancellation fee doesn't apply. 

I'll speak to everyone and make sure to strictly adhere to our 24hour cancellation policy. 

Apologies for the confusion, 

Rona Galangi 
LiveSalesman 

From: "Release Concierge" <[email-masked]> 
To: "Rona Galangi" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "release" <[email-masked]> 
Sent: Tuesday, April 19, 2022 4:14:37 AM 
Subject: Ashley Cobane 

Hi team! 
Did any of you speak to Ashley Cobane this morning who was scheduled with Poppy at 3:45? We saw a note in her profile that said she called and said she was sick and she will check to see if she can reschedule. But we never heard from you guys about her and she never called us directly. We did call her and she told us that she called this morning to cancel and that she was never told that there was a 50% cancellation fee. 

Do any of you have any further information regarding this? 

Thank you! 
Leanne