Subject: Ticket Assigned - Conversation with riham sleiman
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 13:55:41 +0000

Hi Rosette Modiri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riham sleiman riham sleiman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riham sleiman Bot:  Hi Riham Sleiman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6132694549 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966560428612            05:19 PM, 03rd Apr                   Amirah                   Hi  Riham   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           05:19 PM, 03rd Apr                     riham sleiman                    Hello Amirah           05:19 PM, 03rd Apr                     riham sleiman                    Please note that I am always tracking my order and the delivery company responsible of delivering it is not contacting me at all and not receiving anything from them and when I check the tracking sheet it mentions that the order is out for delivery and then undelivered. I am waiting for them to contact me but not a word           05:21 PM, 03rd Apr                   Amirah                   Could you please share your order number so that I can assist you further?           05:23 PM, 03rd Apr                     riham sleiman                    It is Shipa and it is not the first time they do this to me also I had an order from Max and the order was refund while I was waiting for the delivery with the same delivery company. I cannot trust Shipa anymore.           05:24 PM, 03rd Apr                     riham sleiman                    My order number 6132694549           05:25 PM, 03rd Apr                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:25 PM, 03rd Apr                     riham sleiman                    Waiting for your reply and Thank you so much           05:26 PM, 03rd Apr                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           05:28 PM, 03rd Apr                   Amirah                   Do you have any other inquiries that we can help with?           05:29 PM, 03rd Apr                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:30 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4119182