Subject: Booking times
From: Linda Townsend <[email-masked]>
To: Release Concierge <[email-masked]>, release <[email-masked]>, Katarina Gillespie <[email-masked]>, Katarina Kohberger <[email-masked]>, Leanne Warren <[email-masked]>, Kris Waldman <[email-masked]>, K12 <[email-masked]>, Abby Kranis <[email-masked]>, Fiona Rice <[email-masked]>, Kathryn Chadwick <[email-masked]>, "Emily M." <[email-masked]>, Janecia Wiggins <[email-masked]>
Cc: Rebecca Dybala <[email-masked]>
Date: Wed, 6 Apr 2022 08:11:23 -0400

Good morning team,

I wanted to share our best practices for scheduling appointments to ensure that our schedule and providers' time is optimized. As you know, we have smart booking times built into our MindBody system. For the most part we should follow these smart booking times. There are exceptions that are important to note:

When providers work longer shifts with a lunch break, the smart booking times change by a half hour for the latter part of their shifts. This is especially important to observe on weekends, where almost all providers work the full day with a break. The afternoon appointment times are 1:15, 2:30 and 3:45. When appointments are scheduled at 2 and 3:15 it seriously impacts the day. Most spas are open until 7, 8 or 9 on Saturdays because it by far the busiest day. I choose not to do this, at least for now, to provide more balance to all of our lives. But the providers count on the 6 appointments that the 9 - 5 schedule allows, so please observe the 1:15, 2:30 and 3:45 times. This also happens during the week when providers request longer shifts so please be aware of it and schedule accordingly. Unfortunately we cannot code different smart booking times for different days, so sometimes the appointments are booked online at the incorrect times. If you see this, please notify Leanne Warren so she can reach out to the people and move their appointments to the correct times. 

When there are 90 minute appointments, please schedule accordingly, so disregard the smart booking times and schedule immediately after the 90 minute appointment or allow a 75 minute gap before the next appointment. Again, if there are online bookings that you see, please notify Leanne. 

Thank you all for helping with this!

With gratitude,

Linda