Subject: Daily Report - 4th and 5th April 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <[email-masked]>,
Date: Tue, 5 Apr 2022 22:57:59 -0700 (MST)

4-5 April 2022 																											
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	0 	37 	37 	51 	23 	19 	12 	21 	4 	00:10:00 	86 	00:23:04 	05:48:29 	00:43:32 	00:05:34 	01:51:37 	08:52:16 	P 	5.00 	2 	176 	6 	170 	0 	0 	0 
Bharat Bhattacharya 	0 	5 	47 	52 	67 	17 	14 	23 	3 	7 	00:13:00 	111 	00:22:40 	06:26:55 	01:19:06 	00:00:00 	00:59:38 	09:08:19 	P 	5.00 	1 
Shivangi Bhattacharya 	0 	2 	44 	46 	79 	18 	17 	19 	6 	2 	00:10:00 	117 	00:26:13 	06:26:06 	00:48:17 	00:00:00 	01:21:20 	09:01:56 	P 	5.00 	1 
Grace Boussi 	0 	13 	35 	48 	64 	27 	26 	20 	2 	1 	00:46:00 	111 	00:17:30 	05:37:37 	01:29:39 	00:00:06 	01:36:04 	09:00:56 	P 	2.33 	3 
Denisa Magda 	0 	10 	14 	24 	38 	20 	6 	5 	2 			49 	00:09:31 	04:37:27 	01:29:01 	00:00:00 	00:22:47 	06:38:46 	P 	5.00 	4 
Ismael Zakaria 	0 	16 	26 	42 	62 	24 	17 	20 	5 	4 	00:24:00 	103 	00:57:57 	03:56:21 	02:54:58 	00:00:03 	01:06:59 	08:56:18 	P 	4.71 	7 
Adelina Paula Bartes 	0 	9 	27 	36 	50 	11 	4 	33 	13 	2 	00:11:00 	89 	00:32:05 	06:04:31 	01:32:20 	00:00:04 	01:05:40 	09:14:40 	P 	4.17 	6 
Sebastian Coldea 	0 	7 	25 	32 	55 	20 	12 	2 	2 	1 	00:12:00 	70 	00:24:04 	06:49:30 	01:00:50 	00:00:00 	00:43:09 	08:57:33 	P 	2.67 	6 
Sven Thiele 	0 	9 	27 	36 	45 	16 	8 	22 	3 	1 	00:19:00 	76 	01:05:20 	05:43:48 	01:39:09 	00:00:00 	00:53:04 	09:21:21 	P 	3.33 	3 
Ritesh Kumar 	0 	15 	37 	52 	78 	17 	3 	15 	17 	1 	00:10:00 	97 	00:19:39 	07:35:18 	01:29:17 	00:00:03 	00:16:50 	09:41:07 	P 	5.00 	3 
AJ Hurry 	0 	9 	40 	49 	96 	11 	14 	16 	3 	2 	00:25:00 	128 	00:44:02 	05:42:21 	00:55:39 	00:00:00 	02:04:46 	09:26:48 	P 	4.00 	4 
Pravesh Singh 	0 	4 	11 	15 	28 	9 	4 	9 	0 	2 	00:17:00 	43 							P 	5.00 	1 
Jeet Behera 	0 	20 	39 	59 	69 	15 	14 	28 	10 	2 	00:14:00 	113 	00:22:38 	06:09:25 	01:35:06 	00:00:00 	00:58:16 	09:05:25 	P 	2.00 	1 
Tiantian Xiang 	0 	8 	25 	33 	38 	15 	7 	7 	11 	2 	00:26:00 	54 	01:02:12 	04:33:36 	00:24:49 	00:01:02 	01:59:51 	08:01:30 	P 	5.00 	2 
Aparna Jain 	1 	32 	205 	238 	146 	135 	0 	5 	5 			151 	00:03:07 	00:00:00 	02:28:26 	00:00:00 	00:02:45 	02:34:18 	P 	4.63 	16 
Daniele Castiglioni 	22 	31 	327 	380 	138 	54 	0 	1 	0 			139 	00:00:46 	00:00:00 	00:25:29 	00:00:13 	00:02:04 	00:28:32 	P 	4.42 	12 

Regards, 
Pritish Nandi