Subject: Daily report - 1st to 8th March 2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>, "Adelina Paula. Bartes" <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Bhattacharya <[email-masked]>, Bharat Bhushan <[email-masked]>, "Denisa Alexandra . Magda" <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Josie Lau <[email-masked]>, "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>, "Shivangi Bhattacharya " <[email-masked]>, Sven Thiele <
Date: Wed, 9 Mar 2022 05:25:40 -0700 (MST)

01/03/22 - 08/03/22 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	9 	39 	48 	162 	155 	145 	72 	69 	7 	0:15:00 	386 	00:57:21 	05:01:45 	01:05:06 	00:00:06 	02:05:16 	09:09:34 	P 	4.67 	6 	351 	23 	328 	0 	0 	Training 
Bharat Bhattacharya 	0 	4 	41 	45 	176 	61 	25 	61 	4 	13 	0:18:00 	275 	00:39:36 	06:23:36 	00:45:54 	00:00:00 	01:16:31 	09:05:37 	P 	3.13 	8 
Shivangi Bhattacharya 	0 	19 	43 	62 	195 	73 	26 	79 	27 	16 	0:19:00 	316 	00:21:09 	07:40:47 	01:00:08 	00:00:03 	00:59:29 	10:01:36 	P 	4.20 	5 
Grace Boussi 	0 	20 	35 	55 	191 	66 	56 	54 	10 	8 	0:27:00 	309 	01:05:31 	05:55:38 	01:23:11 	00:00:28 	00:44:52 	09:09:40 	P 	4.00 	7 
Denisa Magda 	0 	11 	21 	32 	103 	36 	12 	35 	8 			150 	00:06:25 	04:09:04 	00:27:04 	00:00:00 	00:16:15 	04:58:48 	P 	4.38 	8 
Ismael Zakaria 	0 	16 	28 	44 	161 	75 	51 	77 	20 	11 	0:21:00 	300 	00:57:04 	04:50:42 	01:55:29 	00:00:00 	01:12:43 	08:55:58 	P 	4.50 	12 
Rosette Modiri 	0 	24 	34 	58 	170 	51 	32 	40 	17 	9 	0:26:00 	251 	00:07:42 	04:55:07 	02:55:12 	00:00:02 	01:03:59 	09:02:02 	P 	4.75 	4 
Adelina Paula Bartes 	0 	12 	30 	42 	119 	35 	29 	64 	23 	3 	0:19:00 	215 	01:48:00 	04:32:42 	02:48:53 	00:00:00 	00:58:03 	10:07:38 	P 	5.00 	2 
Sebastian Coldea 	0 	8 	36 	44 	132 	54 	37 	49 	35 	5 	0:16:00 	223 	00:40:06 	05:13:26 	01:52:10 	00:00:00 	01:10:07 	08:55:49 	P 	4.33 	3 
Sven Thiele 	0 	12 	30 	42 	117 	59 	39 	55 	15 	2 	0:17:00 	213 	00:29:54 	06:43:34 	01:02:33 	00:00:00 	01:04:31 	09:20:32 	P 	4.71 	7 
Ritesh Kumar 	0 	16 	41 	57 	169 	44 	12 	62 	63 	5 	0:20:00 	248 	00:24:29 	06:31:57 	03:07:16 	00:00:00 	00:46:57 	10:50:39 	P 	4.43 	7 
AJ Hurry 	0 	6 	35 	41 	146 	47 	30 	24 	6 	6 	0:15:00 	206 	01:22:06 	06:17:37 	01:50:33 	00:00:00 	00:41:43 	10:11:59 	P 	4.80 	5 
Bharat Bhushan 	0 	9 	29 	38 	146 	50 	16 	46 	45 	5 	0:28:00 	213 	00:19:00 	05:09:44 	01:15:33 	00:00:00 	02:14:18 	08:58:35 	P 	4.88 	8 
Pravesh Singh 	0 	2 	16 	18 	64 	47 	19 	22 	2 	9 	0:18:00 	114 	00:05:22 	07:32:58 	01:08:12 	00:09:08 	00:23:33 	09:19:13 	P 	4.00 	4 
Jeet Behera 	0 	2 	1 	3 	1 	0 													P 		
Tiantian Xiang 	0 	2 	0 	2 	1 	0 													P 		
Aparna Jain 	0 	72 	195 	267 	16 	2 	0 	14 	8 			30 	00:01:24 	00:00:00 	06:17:47 	00:00:00 	00:04:18 	06:23:29 	P 	4.62 	34 
Daniele Castiglioni 	16 	116 	164 	296 	23 	2 	0 	4 	3 			27 	00:00:37 	00:00:00 	03:33:15 	00:00:00 	00:01:18 	03:35:10 	P 	4.39 	28 

Regards, 
Pritish Nandi