Subject: RE: New RMA inquiry request - 193456
From: EPOS Global Support <[email-masked]>
To: Rosette Modiri <[email-masked]>, "EPOS Audio, Customer Service US" <[email-masked]>, "EPOS Audio, Customer Service CA" <[email-masked]>
Date: Thu, 10 Feb 2022 10:29:40 +0000

Hi Team,

I apologise for the inconvenience. Country is Canada and not USA as previously mentioned.

Herebelow I share the correct details:

Name: Jeffrey Leung

Phone: 778-895-2296

E-mail: [email-masked]

Address line 1:2-638 Regan Ave

Address line 2:

City: Coquitlam

State/Province: British Columbia

Zip Code:V3J 0E6

Country:Canada

Thanks,

Daniele

On Wed, February 9 at 21:03, EPOS Audio, Customer Service US wrote:

Hi Team,

Please provide correct State.

British Columbia is not a state in US.

Thank you!

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, February 8, 2022 7:26 PM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 193456

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Jeffrey Leung

Phone: +1778-895-2296

Email:[email-masked]​ ​

Address line 1: 2-638 Regan Ave

Address line 2:

Postal Code: V3J 0E6

City: Coquitlam

State/Province: British columbia

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000234(1)

Article nr. for return: NA

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: ca2e722c-893e-11ec-949c-792ff28e3e15 ca2e722c-893e-11ec-949c-792ff28e3e15 7f8600d

Conversation ID: ca2e722c-893e-11ec-949c-792ff28e3e15 5afce502-8a5c-11ec-a389-1ec37f9edc97 7f8600d