Subject: SDW 5BS/60 HS, Mitel Connect, Compatibility Request
From: EPOS Global Support <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 26 Jan 2022 17:43:57 +0000

You are registered as a CC on this support request (197446). Reply to this email to add a comment to the request.

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Crogers, Jan 26, 2022, 17:43 UTC

Can you give me a timeframe in which this softphone will become supported?

Thanks,

IT

~Chris Rogers

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Rosette Modiri, Jan 26, 2022, 17:42 UTC

Dear Christopher ,

Hope you're doing well.

As mentioned earlier, this softphone is not supported yet via Epos Connect, therefore, there should not be call control.

We will now close this ticket, but please do not hesitate to contact us if you have any further questions or concerns.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Hamed Rahnama, Jan 26, 2022, 10:11 UTC (private)

**Rosette Modiri**​

Just let them know this softphone not supported and there should not be call control (Headset feature)

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Rosette Modiri, Jan 20, 2022, 20:05 UTC (private)

**_LEVEL 1 TRANSFER TO LEVEL 2_**

**Company Name**: River Valley AgCredit ACA
**Contact person**: Crogers
**Phone**: +12708043062
**Email**: [email-masked]
**Product name**: SDW 5BS/60 HS
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Mitel Connect, build 213.100.3371.0

**Issue**: Customer asking for an update regarding the compatibility with the softphone "Mitel Connect" on Epos connect
He uses the softphone, but unable to use the headset features
**Troubleshooting**:
**Current status**: As per compatibility guide and past case history, this softphone is not yet supported via Epos Connect

Assigning to L2 for any further advice

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Rosette Modiri, Jan 20, 2022, 20:01 UTC

Dear Christopher ,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 197446** for your inquiry.

We would like to inform you that as per our softphone compatibility guide, this softphone is not supported yet.

However, we're checking with the team and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number 1 800 895 7412

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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!*** Crogers was not signed in when this comment was submitted. Learn more ***!

Crogers, Jan 20, 2022, 16:29 UTC

I have an Impact 5000 Series SDW 5 BS-US with an SDW 60 HS headset and BTD 800 USB for Lync. We use Mitel Connect software version attached below. Which seems to be a newer version of the software that you all support. Is there any way to have an update to the EPOS connect software to support this version of Mitel Connect? I've been having to use the softphone and am frustrated that i'm unable to use the softphone features of the headset. Any help you can provide would be greatly appreciated. As far as i've been able to tell, the Mitel MiVoice connect software is almost identical from the Mitel Connect software. Thanks.

Attachment(s):
2022-01-20_9-22-01.png - https://eposaudio.zendesk.com/attachments/token/cFVMUGYYd0W54tew42uBqsoSr/?name=2022-01-20_9-22-01.png

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