Subject: GSP 670, Win 10, Video pauses intermittently
From: EPOS Global Support <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 25 Jan 2022 05:59:11 +0000

You are registered as a CC on this support request (191668). Reply to this email to add a comment to the request.

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Pritish Nandi, Jan 25, 2022, 5:59 UTC (private)

**Rosette Modiri**​ - Why are we accepting screenshots for invoices? Are you not updated on the procedure?

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Rosette Modiri, Jan 24, 2022, 18:41 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 , GS v1.8.0.767, S/N A002720203506160.
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable.
**Troubleshooting**:
* HS works fine when its connected with dongle or via BT
* Tried with different USB cables/ Ports as well, same issue
* HS is selected as default in win sound settings
* There's also a speaker connected to PC via a sound card at the same time
* The issue only happens with USB cable
* CX already tested by disconnecting any other audio source
* Reinstalled drivers
* CX already cross tested on his work computer, issue is the same
**Current status**: POP and shipping info are provided

**_NEXT ACTION_**

**What**: RMA Request for GSP 670, 1000233(1), SLTR
**Who**: L2
**When**: By SLA due date

Attachment(s):
processed-1e344c61-106f-4044-aedd-559cf34ef6bf_aMEqbRMJ.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/O4UaGdWrtg2lmklqz3CF9N4xP/?name=processed-1e344c61-106f-4044-aedd-559cf34ef6bf_aMEqbRMJ.jpegprocessed-fc296d46-503e-47c0-9ce2-4f26336bb06a_QQpwko2f.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/1nYbyLcTvhM83AN1mVMOkaPPB/?name=processed-fc296d46-503e-47c0-9ce2-4f26336bb06a_QQpwko2f.jpeg

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Rosette Modiri, Jan 24, 2022, 18:35 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 , GS v1.8.0.767, S/N A002720203506160.
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable.
**Troubleshooting**:
* HS works fine when its connected with dongle or via BT
* Tried with different USB cables/ Ports as well, same issue
* HS is selected as default in win sound settings
* There's also a speaker connected to PC via a sound card at the same time
* The issue only happens with USB cable
* CX already tested by disconnecting any other audio source
* Reinstalled drivers
* CX already cross tested on his work computer, issue is the same
**Current status**: POP and shipping info are provided

**_NEXT ACTION_**

**What**: RMA Request for GSP 670, 1000233(1), SLTR
**Who**: L2
**When**: By SLA due date

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Rosette Modiri, Jan 24, 2022, 18:33 UTC

Dear Joshua,

Thanks for providing the requested information.

We are reviewing your warranty and will get back to you shortly.

In the meantime, should you have any questions feel free to reply to this email.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Joshua Gray, Jan 21, 2022, 16:33 UTC

Company: personal use

Name: Joshua gray

Phone:208 353 5784

E-mail: [email-masked]

Address line 1: 4219 W WHISPERING WIND Dr

Address line 2:

City: Glendale

State/Province: az

Zip Code: 85310

Country: USA

I have included screenshots of the order in my Amazon screen.

Get Outlook for Android

Attachment(s):
processed-fc296d46-503e-47c0-9ce2-4f26336bb06a_QQpwko2f.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/04B10pWo7rN7IarSRu8BQ7hdI/?name=processed-fc296d46-503e-47c0-9ce2-4f26336bb06a_QQpwko2f.jpegprocessed-1e344c61-106f-4044-aedd-559cf34ef6bf_aMEqbRMJ.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/jPrThmVHOaP2k37SNaGWz5uVf/?name=processed-1e344c61-106f-4044-aedd-559cf34ef6bf_aMEqbRMJ.jpeg

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Rosette Modiri, Jan 21, 2022, 16:23 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Environment**:
**Issue**: Video pauses intermittently

**What**: Gathering RMA info
**Who**: Joshua
**When**: 26.01.2022

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Rosette Modiri, Jan 21, 2022, 16:23 UTC

Dear Joshua,

Could you please provide us with the following information before we can proceed with the replacement process.

Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:

Product:
Quantity:
Proof of Purchase: (Please attach a copy of your proof of purchase document in PDF format)

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Pritish Nandi, Jan 21, 2022, 6:45 UTC (private)

Ask for POP/ Shipping and SN

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Rosette Modiri, Jan 20, 2022, 23:42 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 , GS v1.8.0.767, S/N A002720203506160.
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable.
**Troubleshooting**:
* HS works fine when its connected with dongle or via BT
* Tried with different USB cables/ Ports as well, same issue
* HS is selected as default in win sound settings
* There's also a speaker connected to PC via a sound card at the same time
* The issue only happens with USB cable
* CX already tested by disconnecting any other audio source
* Reinstalled drivers
* CX already cross tested on his work computer, issue is the same
**Current status**: CX was highly escalated on call, and doesn't want any further T/S. He needs a resolution by tomorrow for a replacement

**_NEXT ACTION_**

**What**: RMA Request for GSP 670
**Who**: L2
**When**: 25.02.2022

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Rosette Modiri, Jan 20, 2022, 23:38 UTC

Dear Joshua,

As discussed over the call, we are reviewing this with the team and will get back to you shortly with an update.

In the meantime, should you have any questions feel free to reply to this email.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Jan 20, 2022, 23:36 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/25e7044375964f1e91fd930374df4358/recordings/0.mp3
Call duration: 1273
Description: CX already tested HS with his work computer and was highly escalated over the call 
he won't go with any other T/S 
The only thing he wants now is to get it replaced , also complaining for the long wait as its been almost  month now

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Joshua Gray, Jan 20, 2022, 23:07 UTC

Again this happens on any computer as I have said that I connect with USB.

Get Outlook for Android

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Rosette Modiri, Jan 20, 2022, 22:53 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Environment**:
**Issue**: Video pauses intermittently

**What**: Advised to cross test on a different PC
**Who**: Joshua
**When**: 25.01.2022

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Rosette Modiri, Jan 20, 2022, 22:53 UTC

Dear Joshua,

Hope you're doing well.

After reviewing your case with the team, we would like to inform you that the issue seems to be with your PC and not the headset, because the USB signal is getting interfered on your device.

We will request you to cross test the headset on another computer and check how it works.

We really appreciate your understanding in this matter.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Pritish Nandi, Jan 19, 2022, 14:09 UTC (private)

This is a PC issue and not HS because the USB signal is getting interfered with on his PC. We need him to check with a different PC to advise. Sending a replacement will not resolve the issue.

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Rosette Modiri, Jan 18, 2022, 23:21 UTC (private)

https://eposaudio.zendesk.com/agent/tickets/196940, closed as duplicate

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Rosette Modiri, Jan 18, 2022, 23:20 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 , GS v1.8.0.767, S/N A002720203506160.
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable.
**Troubleshooting**:
* HS works fine when its connected with dongle or via BT
* Tried with different USB cables/ Ports as well, same issue
* HS is selected as default in win sound settings
* No second PC to cross check
* There's also a speaker connected to PC via a sound card at the same time
* The issue only happens with USB cable
* CX already tested by disconnecting any other audio source
* Reinstalled drivers
**Current status**: CX is irate and not interested in further T/S., he stated either a replacement from us or he'll get a new set from a different company

Assigning to L2 for for help

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Rosette Modiri, Jan 18, 2022, 23:17 UTC

Dear Joshua,

As agreed over the call, we are checking this with the team and will get back to you shortly with an update.

In the meantime, should you have any questions feel free to reply to this email.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Jan 18, 2022, 23:14 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/2467fc202f21463babe03f61ffaa9039/recordings/0.mp3
Call duration: 103
Description: CX wanted to make sure that we contact him tomorrow with a resolution

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AJ Hurry, Jan 18, 2022, 23:11 UTC (private)

Disposition: Successful Call
Recording URL: https://epos.mytalkdesk.com/interactions/d0fddf3fe9f54774ab147a2fdd3277c5/recordings/0.mp3
Call duration: 297
Description: Customer is irate and not interested in further T/S. Shared S/N A002720203506160.

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Rosette Modiri, Jan 18, 2022, 21:53 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 EPOS GS v1.8.0.767
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable.
**Troubleshooting**:
* HS works fine when its connected with dongle or via BT
* Tried with different USB cables/ Ports as well, same issue
* HS is selected as default in win sound settings
* No second PC to cross check
* There's also a speaker connected to PC via a sound card at the same time
* The issue only happens with USB cable
* CX already tested by disconnecting any other audio source
* Reinstalled drivers
**Current status**: CX no longer agrees for any further TS, he stated either a replacement from us or he'll get a new set from a different company

Assigning to L2 for for help

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Joshua Gray, Jan 18, 2022, 21:17 UTC

This has been going on for going on a month. My replies have been prompt please just get me a replacement asap

Get Outlook for Android

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Rosette Modiri, Jan 18, 2022, 21:12 UTC

Dear Joshua,

Thank you for your response.

We are investigating this issue and will get back to you shortly with an update.

In the meantime, should you have any questions feel free to reply to this email.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Joshua Gray, Jan 14, 2022, 18:32 UTC

I have done all this already. Look either tell me to kick rocks or send me a replacement I'm done troubleshooting this and will either look for a new set from a different company or get a replacement one from you. Up to you guys

Get Outlook for Android

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Rosette Modiri, Jan 14, 2022, 17:27 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Environment**:
**Issue**: Video pauses intermittently

**What**: asked to test by disconnecting any other audio source
asked to disconnect the dongle when HS is connected via USB cable and select it as a default device
Asked to reinstall drivers
**Who**: Joshua
**When**: 19.01.2022

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Rosette Modiri, Jan 14, 2022, 17:24 UTC

Dear Joshua,

Hope you're doing well.

After reviewing your case with the team, we would suggest you to follow the below troubleshooting steps :

1. Please ensure you disconnect any other source of audio from your PC (like your speaker) as it could be interference and test the headset via USB cable
2. When connected the USB cable, please make sure the dongle is not connected and the GSP 670 is selected in Windows settings.
3. Please check if the drivers are correctly installed (If not , please reinstall the drivers from Device Manager).

We will be waiting for your response.

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Pritish Nandi, Jan 12, 2022, 7:17 UTC (private)

They need to test with a different USB cable
They need to make sure that they disconnect any other source of the audio device and then test it as it could be interference. This is for testing
When connected the USB cable they need to make GSP 670 as default in win settings and not GSA 70
The dongle needs to be unplugged when the USB is connected
Reinstall USB drivers or update them

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Rosette Modiri, Jan 11, 2022, 18:52 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 EPOS GS v1.8.0.767
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable. The user has tried connecting the headset with the USB cable to different USB ports, but the issue seems to be persistent. The issue happens only while using the USB cable.
**Troubleshooting**: GPU Drivers updated
- HS works well on work PC (Dongle)
- Suggested to connect the dongle to desktop and test again.
- Also, test the phone Bluetooth connection
- Tried with different USB cables and with different USB ports. Tried with a brand new USB cable.
**Current status**:
Call notes :
* HS works fine when its connected with dongle
* the issue only happened with USB cable, tried with different USB cables/ Ports as well
* Cust also connects a speaker to his PC via a sound card at the same time
* Cust completely denied to disconnect the speaker from PC and test, as per him, there's nothing with speaker as HS works fine via dongle
* Cust confirmed that GSP 670 is always selected as default device in Win sound settings whenever the issue happened
* All the videos play fine via dongle and with speaker
* No second PC to cross check

**Checking with L2 for review **

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Rosette Modiri, Jan 11, 2022, 18:46 UTC

Dear Joshua,

Thanks for your time over the call.

We are checking this further and will get back to you shortly.

In the meantime, do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number .1 800 895 7412

We wish you a nice day!

Best regards,
Rosette Modiri
EPOS Global Support

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Rosette Modiri, Jan 11, 2022, 18:45 UTC (private)

Total Duration 275
Disposition : Successful Call
Description:  called customer , he stated that 
* HS works fine when its only connected with dongle 
* the issue only happened on USB cables, tried with different USB cables as well 
* Cust also connects a speaker to his PC via a sound card at the same time 
* Cust denied disconnect the speaker from PC and test , as per him, there's nothing with speaker as it works fine with dongle 
* Cust confirmed that GSP 670 is always selected as default device in win sound settings whenever the issue happened 
* All the videos play fine via dongle, with speaker , the issue is only with usb cable 
* No a second PC to cross check   
URL:

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Bharat Bhattacharya, Jan 10, 2022, 13:10 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670 FW: 3.2.6 EPOS GS v1.8.0.767
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when the headset is connected to the PC via USB Cable. The user has tried connecting the headset with the USB cable to different USB ports, but the issue seems to be persistent. The issue happens only while using the USB cable.
**Troubleshooting**: GPU Drivers updated
- HS works well on work PC (Dongle)
- Suggested to connect the dongle to desktop and test again.
- Also, test the phone Bluetooth connection
- Tried with different USB cables and with different USB ports. Tried with a brand new USB cable.
**Current status**: Escalating for review.

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Pravesh Singh, Jan 7, 2022, 12:37 UTC (private)

Bharat- can you please call the customer to understand the setup and investigate the issue?

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Pravesh Singh, Jan 7, 2022, 12:35 UTC

Dear Joshua,

Thank you for your response. We are still investigating this issue and will get back to you shortly with an update. In the meantime, should you have any questions feel free to reply to this email?

Please do not hesitate to contact us if you have any further questions. You can reach us by answering this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number 1 800 895 7412

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Bharat Bhattacharya, Jan 7, 2022, 12:20 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when headset is connected to the PC via USB Cable.
**Troubleshooting**: GPU Drivers updated
- HS works well on work PC (Dongle)
- EGS 1.8 and HS: 3.2.6
- Suggested to connect the dongle to desktop and test again.
- Also, test the phone bluetooth connection
- When issue reoccurs, test the headset on a different user profile
- Tried with different USB cables and with different USB ports.
**Current status**: Escalating for review.

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Joshua Gray, Jan 5, 2022, 16:53 UTC

Still happened with brand new out of the box cable

Get Outlook for Android

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AJ Hurry, Dec 31, 2021, 23:43 UTC (private)

**_NEXT ACTION_**

**What**: Cable/port crosstest
**Who**: Joshua Gray
**When**: 06/01/22

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AJ Hurry, Dec 31, 2021, 23:42 UTC

Dear Joshua,

Thank you for your email. Could you test the headset with another USB cable and port, please? The root cause may be a faulty cable.

Please let us know how it goes.

Best regards,
AJ Hurry
EPOS Global Support

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Joshua Gray, Dec 31, 2021, 17:22 UTC

So it persisted after I switched profiles, but seems to only happen when using the USB connection.

Get Outlook for Android

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AJ Hurry, Dec 31, 2021, 16:56 UTC (private)

**_NEXT ACTION - 2nd follow up sent_**

**What**: Issue hasn't recurred. Customer to monitor. Follow up and close
**Who**: Joshua Gray
**When**: 05/01/22

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AJ Hurry, Dec 31, 2021, 16:55 UTC

Dear Joshua,

I hope you're well. We're just following up with you, since we haven't heard back.

Please let us know if there is anything else we can help you with, or whether we should go ahead and close this ticket now?

Best regards,
AJ Hurry
EPOS Global Support

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AJ Hurry, Dec 28, 2021, 21:42 UTC (private)

**_NEXT ACTION - 1st follow up sent_**

**What**: Issue hasn't recurred. Customer to monitor. Follow up and close
**Who**: Joshua Gray
**When**: 01/01/22

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AJ Hurry, Dec 28, 2021, 21:41 UTC

Dear Joshua,

I hope you're well. We're just following up with you, since we haven't heard back.

Please let us know if there is anything else we can help you with, or whether we should go ahead and close this ticket now?

Best regards,
AJ Hurry
EPOS Global Support

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AJ Hurry, Dec 23, 2021, 22:44 UTC (private)

**_NEXT ACTION_**

**What**: Issue hasn't recurred. Customer to monitor. Follow up and close next week
**Who**: Joshua Gray
**When**: 29/12/21

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AJ Hurry, Dec 23, 2021, 22:44 UTC

Dear Joshua,

Thank you for your email. Let's monitor the headset for a few days. I'll follow up with you next week.

Best regards,
AJ Hurry
EPOS Global Support

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Joshua Gray, Dec 23, 2021, 21:30 UTC

That would be perfect thank you

Get Outlook for Android

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AJ Hurry, Dec 23, 2021, 21:25 UTC (private)

**_NEXT ACTION_**

**What**: Issue hasn't recurred. Customer to monitor. Follow up and close next week
**Who**: Joshua Gray
**When**: 29/12/21

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AJ Hurry, Dec 23, 2021, 21:25 UTC

Dear Joshua,

Thank you for getting back to us. If you'd like, we can keep this ticket open for you, and follow up with you next week?

Please let us know how it goes.

Best regards,
AJ Hurry
EPOS Global Support

----------------------------------------------

Joshua Gray, Dec 23, 2021, 17:52 UTC

Have not had the issue yet again due to not having much time to play games the last couple days.

Get Outlook for Android

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AJ Hurry, Dec 23, 2021, 17:32 UTC (private)

**_NEXT ACTION_**

**What**: Crosstest dongle, PC user profile, mobile phone
**Who**: Joshua Gray
**When**: 28/12/21

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AJ Hurry, Dec 23, 2021, 17:31 UTC

Dear Joshua,

I hope you're well. We're just following up with you, since we haven't heard back.

Please let us know if you were able to follow the troubleshooting steps in our earlier email? We look forward to hearing from you.

Best regards,
AJ Hurry
EPOS Global Support

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AJ Hurry, Dec 23, 2021, 17:31 UTC (private)

Total Duration 35
Disposition : Successful Call
Description:  Left VM  
URL:

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Pritish Nandi, Dec 21, 2021, 6:51 UTC (private)

Transferring from Bharat's queue

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Bharat Bhushan, Dec 21, 2021, 4:09 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Environment**:
**Issue**: Video pauses intermittently

**What**: Suggested to connect the dongle to desktop and test again.
- Also, test the phone bluetooth connection
- When issue reoccurs, test the headset on a different user profile
**Who**: Joshua
**When**: 23/12/2021

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Bharat Bhushan, Dec 21, 2021, 4:08 UTC

Dear Joshua,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 191668** for your inquiry.

We are sorry to hear that you are experiencing problems with GSP 670 however, we can certainly help you with this.

As discussed over call, please connect the dongle to the personal desktop and test again.
If issue reoccurs, please switch the user profile and check if the same issue persists on different user profile

Also, please test the same by connecting the headset to mobile phone bluetooth.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +1 631 533 9810

We will be waiting for your response.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

----------------------------------------------

Joshua Gray, Dec 21, 2021, 4:08 UTC (private)

Chat ended: 2021-12-21 04:08 AM UTC

Name: Joshua Gray
Email: [email-masked]
Phone: -
Notes: -

----------------------------------------------

Bharat Bhushan, Dec 21, 2021, 4:06 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Joshua Gray
**Email**: [email-masked]
**Product name**: GSP 670
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment:** Win 10 Desktop and Laptop
**Issue**: Video (youtube and VLC etc.) pauses intermittently when headset is connected to the PC via USB Cable.
**Troubleshooting**: GPU Drivers updated
- HS works well on work PC (Dongle)
- EGS 1.8 and HS: 3.2.6
- Suggested to connect the dongle to desktop and test again.
- Also, test the phone bluetooth connection
- When issue reoccurs, test the headset on a different user profile
**Current status**: Awaiting customer response with the test results.

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Joshua Gray, Dec 21, 2021, 4:03 UTC (private)

Chat started: 2021-12-21 03:28 AM UTC

(03:28:45 AM) Joshua Gray: my headset issues will cause all video to stop working
(03:28:51 AM) Customer Service: Thanks for your message, please wait a moment while our agents attend to you.
(03:29:08 AM) *** Bharat Bhushan joined the chat ***
(03:29:23 AM) Joshua Gray: hi there
(03:29:23 AM) Bharat Bhushan: Welcome to EPOS live chat. Let me read your message to help you further.
(03:29:33 AM) Joshua Gray: the situation is really hard to explain would you be able to call me?
(03:29:43 AM) Bharat Bhushan: Sure, I can call you.
(03:29:50 AM) Joshua Gray: 208 353 5784
(03:29:53 AM) Joshua Gray: 1+
(03:30:00 AM) Bharat Bhushan: Thanks for sharing the number.
(03:30:10 AM) Bharat Bhushan: Calling you in 20 seconds.
(03:59:50 AM) Bharat Bhushan: Thanks for your time on the call.
(04:00:07 AM) Bharat Bhushan: I will close this chat for now and will send an email.
(04:00:27 AM) Bharat Bhushan: Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice day! Goodbye.
(04:03:42 AM) *** Bharat Bhushan left the chat ***

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Bharat Bhushan, Dec 21, 2021, 4:03 UTC (private)

Total Duration 1689
Disposition : Successful Call
Description:  GSP 670
Issue: Video (youtube and VLC etc.) pauses intermittently when headset is connected to the PC via USB Cable.
- HS works well on work PC (Dongle)
- EGS 1.8 and HS: 3.2.6
- Suggested to connect the dongle to desktp and test again.
- Also, test the phone bluetooth connection
- When issue reoccurs, test the headset on a different user profile
- Customer will respond to the email with test results.  
URL:

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Joshua Gray, Dec 21, 2021, 3:29 UTC (private)

Chat started: 2021-12-21 03:28 AM UTC
Served by: Bharat Bhushan

IP: 174.73.174.143
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0
Country: United States
City: Glendale
URL:  

Chat ID: 2112.967893.SsC9OZ3hPTJtN

The chat transcript will be appended when the agent or visitor leaves the chat.

--------------------------------
This email is a service from EPOS Gaming.

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